Assistant Venue Presentation Manager

Ceworld; Brize Norton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading event services company is seeking an Assistant Venue Presentation Manager for Silverstone. You'll be pivotal in ensuring cleaning operations during major events like the Formula 1. The ideal candidate will have strong leadership and customer service skills along with experience in managing cleaning services. This position offers a competitive salary, annual holiday, and various perks including health benefits and discounts. Join us in the vibrant world of sports and entertainment!

Benefits

Competitive salary

22 days annual holiday

Cycle to work scheme

Private Health and Dental benefits

Discounts at Gyms, Restaurants and shops

Company Sick Pay

Apprenticeship opportunities

Performance-based bonus

Responsibilities

• Plan and deliver cleaning services for events at Silverstone.
• Direct and motivate colleagues to meet client expectations.
• Ensure compliance with health and safety legislation.
• Support staff recruitment and training.
• Oversee day-to-day operations during events.
• Manage customer service problems and complaints.
• Allocate daily work schedules effectively.

Skills

Excellent client and customer service skills

Experience in cleaning management or event management

Proficient financial acumen

Understanding of HR, ER, OH&S, EEO issues

Strong leadership skills

Well-developed communication skills

Good IT skills

Job description

Overview

CleanEvent Services Ltd are recruiting for an Assistant Venue Presentation Manager role. This is a fantastic opportunity to join an established company and work out of our Silverstone venue, making it a great opportunity for a sports/ entertainment enthusiast who has a passion for the event industry.

Come and join one the UK’s Premier Event Cleaning Service Companies at the UK’s Premier Motorsport Venue, Silverstone circuit. The Venue operates 356 days a year and hosts some of the world biggest sporting events including the Formula 1 British Grand Prix and the Moto GP, for which this role will play an integral part in the planning and delivery of.

About Us:

CleanEvent Services Ltd is a company that provides cleaning and security services to sporting and leisure facilities. CleanEvent Services Ltd is fast becoming an industry leader in the facility services sector with multiple client locations across the United Kingdom.

Key Responsibilities

• Reporting to the Venue Presentation Manager (VPM) you will be responsible for the planning and delivery of the Cleaning Services for Events at Silverstone, under the guidance of the VPM. The role will also involve some weekend and evening work as and when required by the business.

• Direct, control, motivate and encourage all colleagues to complete their designated duties in an efficient and courteous manner to the expectation of our client and customers whilst maximizing profitability.

• Complete Event Forecasts and Actuals and submit these costs to the relevant department.

• Oversee and support the day to day and major events at the site.

• Ensure compliance with Health & Safety legislation and all company policies and procedures whilst actively promoting safety awareness.

• Support the recruitment of staff and provide induction and on going training for the individuals.

• Ensure that all vehicles, machinery and equipment are consistently and fully accounted for at all times, and that they are maintained in a safe working condition.

• Review colleague numbers within the venue under control from time to time ensuring appropriate levels are engaged within event teams to avoid overspend.

• Review and respond to customer service problems and complaints ensuring the appropriate corrective action is undertaken and completed to the customer's satisfaction.

• Ensure day to day (hands on) leadership of your team including checking that all work has been completed to the agreed standard.

• Carry out any other duties as directed by the VPM, Regional Operations Manager(ROM) or any person within the senior management team.

• Ensure allocation of daily work schedules ensuring effective utilisation of colleague and equipment resources.

• Participate in operations meetings with the Venue Team.

• Complete pre event and post event check sheets and submit via approved format.

• Complete Toolbox talks and event briefings with all staff.

• Ensure that expenditure of labour is justified and controlled and that Human Force is utilised appropriately, clearly indicating the hours worked.

• Ensure that any proposed expenditure is tightly controlled with quotes obtained and authorised by the VPM and ROM.

• Liaise with the Venue Presentation Manager regarding the reporting of costs, venue budgets and other related matters.

• Ensure that all job cost sheets are accurately completed and submitted on time.

Key Skills required

• Excellent client and customer service skills

• Experience in cleaning management or management gained within the Event sector

• Proficient financial acumen to complete accurate forecasts and report on budgets

• An appreciation and understanding in HR, ER, OH&S and EEO issues

• Strong leadership skills

• Well-developed communication skills and a proactive nature

• Good IT skills

Why work for CleanEvent

• Competitive salary

• 22 days annual holiday exclusive of bank holidays

• Cycle to work scheme

• Private Health, Optical and Dentist benefits

• Discounts at Gyms, Restaurants and shops

• Company Sick Pay

• The opportunity to do a Level 3 or 5 Apprenticeship course

• Opportunity to earn a bonus based on profitability and value scores within the venue.