Assistant Store Manager

Clarksoutlet; Crawley; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A prominent retail brand in Crawley is seeking a motivated individual to support store operations and lead the sales team. The role involves assisting the Store Manager, achieving sales targets, and ensuring an excellent shopping experience. The ideal candidate excels in retail management and demonstrates strong leadership and communication skills. This position offers an opportunity to work in a dynamic environment focused on customer satisfaction and team development.

Qualifications

• Proven retail management experience with a successful track record of achieving targets.
• Hands-on leadership style and ability to motivate team members.
• Strong communication skills and sound commercial judgment.

Responsibilities

• Support the Store Manager in managing store operations and leading the sales team.
• Engage, coach, and develop the team to achieve sales targets.
• Oversee sales operations and ensure excellent customer experience.

Skills

Retail management experience

Team motivation

Communication skills

Organisational skills

Adaptability

Job description

Job Description

Posted Wednesday 4 February 2026 at 00:00

About the Role

Support the Store Manager to manage all aspect of the store operations and lead the sales team members to ensure commercial objectives are achieved
Deputising Store Manager absence when required.

What you’ll do

• Demonstrate excellent selling behaviours, being a role model to the sales team to consistently deliver personal key performance indicators
• Support the Store Manager to engage, coach and develop the team to ensure the store delivers its sales targets and associated key performance indicators.
• Oversee the sales floor, demonstrating excellent Floor Control skills to ensure the store is great place to shop.
• Consistently review and utilise store CSAT insight to identify actions to improve the customer experience and store operations.
• Support in the delivery of store operations and Visual Merchandising principles to deliver best practice retail standards and create the required shopping experience.
• Continually upskill in knowledge of our products to be a product expert, role modelling and educating the team to utilise product knowledge to drive sales.
• Organise and prioritise required tasks to ensure business needs are met whilst protecting sales and service in store.
• Provide regular feedback to the team to motivate and engage to improve performance where required.
• Support the Store Manager with managing people issues as they occur to avoid escalation into more complex issues.
• Build capability and understanding to effectively manage all aspects of the store in the absence of the store manager.

What we’re looking for

You’re a confident, hands‑on leader with proven retail management experience and a track record of achieving targets. You know how to motivate a team, communicate clearly, and make sound commercial decisions. You’re organised, adaptable, and able to balance delivering results with creating a welcoming environment for customers and colleagues alike.