Assistant Store Manager

Mountain Warehouse Ltd; Aylesbury; On-site; GBP 25,000 - 35,000; Full time

Job summary

A retail company in Aylesbury seeks an Assistant Store Manager to lead a high-performing team and enhance customer experiences. You will oversee daily operations, support sales targets, and foster a positive work environment. The ideal candidate has strong leadership skills, a focus on customer satisfaction, and retail management experience. Benefits include a bonus scheme, colleague discounts, and generous annual leave.

Benefits

Monthly Bonus Scheme

50% Colleague Discount

28 Days Annual Leave

Employee Assistance Programme

Generous Referral Incentive

Auto-enrolment Pension Scheme

Qualifications

• Passionate about creating outstanding customer experiences.
• An inspiring leader with a proven track record in retail management.
• A clear and confident communicator, able to engage with colleagues and customers alike.

Responsibilities

• Partner with the Store Manager to lead a motivated, engaged, and high‑performing team.
• Assist with the smooth day‑to‑day running of the store.
• Support in meeting and exceeding sales targets, driving profitability.

Skills

Customer Experience Focus

Retail Management

Communication Skills

Results-Driven

Team Player

Problem-Solving Skills

Job description

Assistant Store Manager

Join to apply for the Assistant Store Manager role at Mountain Warehouse

Are you passionate about retail and driven to deliver exceptional customer experiences? Do you thrive in a leadership role where you can motivate and inspire a high‑performing team? If so, Mountain Warehouse has the perfect opportunity for you!

Department

UK Retail

Location

Aylesbury - Management (AYL)

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Sales and Business Development

Industries

Retail

Key Responsibilities

Leadership & Team Development

• Partner with the Store Manager to lead a motivated, engaged, and high‑performing team.
• Foster a collaborative and supportive work environment, encouraging teamwork and shared goals.
• Drive training and development, empowering your team to excel and grow.
• Communicate clearly and transparently, ensuring alignment and trust across the team.
• Keep the team well‑informed with product knowledge to deliver outstanding customer service.

Operational Excellence

• Assist with the smooth day‑to‑day running of the store, ensuring compliance with company policies.
• Maintain high visual merchandising and housekeeping standards to enhance the shopping experience.
• Prioritise health and safety, conducting regular risk assessments and ensuring a secure environment for staff and customers.
• Play an active role in recruiting and retaining top talent to build a strong and motivated team.

Sales & Performance

• Support in meeting and exceeding sales targets, driving profitability through effective strategies.
• Monitor key performance indicators (KPIs) to track and sustain store success.
• Oversee stock levels, ensuring smooth replenishment and accurate delivery management.
• Implement proactive loss prevention strategies to protect the store’s profitability.

Customer Experience

• Lead by example in delivering exceptional customer service at every opportunity.
• Address customer feedback promptly, ensuring satisfaction and brand loyalty.
• Represent Mountain Warehouse with enthusiasm, professionalism, and a positive attitude.
• Build meaningful connections with your local community, creating a personable and welcoming shopping atmosphere.

Qualifications / Requirements

• Passionate about creating outstanding customer experiences.
• An inspiring leader with a proven track record in retail management.
• A clear and confident communicator, able to engage with colleagues and customers alike.
• Results‑driven, with a sharp focus on achieving goals and meeting targets.
• Approachable, supportive, and trustworthy—a natural team player.
• Energetic and proactive, with a determination to see tasks through to completion.
• Skilled in problem‑solving and decision‑making, ensuring solutions align with company policies.

Benefits

• Monthly Bonus Scheme: A performance‑driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary.
• 50% Colleague Discount across Mountain Warehouse and Animal, with a twice‑yearly uniform allowance.
• 1 weekend off per month, with 28 days annual leave, including Bank Holidays.
• Access to Employee Assistance Programme, and a Colleague Hardship Scheme.
• Generous Colleague Referral Incentive.
• Auto‑enrolment Pension scheme.
• A stable, successful and supported environment.
• Length of service awards.

Statement

You're not just managing a store; you're shaping an experience and creating a legacy. Embrace the adventure, Retail Leader, for you are the driving force of positive change!

INDMP