Assistant Shop Manager

Sobell House; Thame; On-site; GBP 20,000 - 25,000; Part time

Job summary

A local charity organization in Thame seeks an Assistant Shop Manager. The role involves shop management, driving sales, and enhancing community engagement. You must have retail experience, strong customer service skills, and the ability to lead a team. This position offers growth opportunities and contributes directly to the charity's mission. The ideal candidate will be passionate about charity retail and helping the community, and available across six days including at least one Saturday.

Benefits

7% employer pension contribution

Sick pay up to 6 weeks

Employee Assistance Programme

Cycle to Work scheme

Qualifications

• Experience in a retail environment and customer service.
• Experience in a managerial or supervisory role.
• Commercial acumen to drive sales and results.

Responsibilities

• Deputy for the Shop Manager, maintaining records in their absence.
• Manage stock donations and create merchandise displays.
• Deliver excellent customer service and respond to enquiries.
• Support in recruiting and training volunteers.
• Build relationships with the local community.

Skills

Retail experience

Customer service

Management skills

Sales-oriented

Health and Safety knowledge

Education

GCSE English and Mathematics

Job description

Assistant Shop Manager – Thame

Join our team as an Assistant Shop Manager in Thame. Are you passionate about the circular economy, charity retail, and making a positive impact on the community? We have an exciting opportunity to shine as an Assistant Shop Manager at our Thame store.

Responsibilities

• Current store operating days are Monday–Saturday 9:00‑5:00pm, with occasional weekend events (including Sunday).
• 30 hours per week, worked across 4 days of 7.5 hrs each (excluding 30 min break).
• Availability across six operating days, with at least one Saturday.
• Shop Management: Deputy for the Shop Manager as required, act as key holder, maintain accurate records and uphold standards in the manager's absence.
• Drive Sales & Merchandising: Manage stock donations, create merchandise displays, and promote the Gift Aid scheme.
• Customer Service: Deliver excellent customer service and respond professionally to enquiries.
• Lead a Team: Support the Shop Manager in recruiting, training, inspiring, and guiding a dedicated volunteer team.
• Community Engagement: Build and nurture relationships with supporters and the local community.
• Maintain Excellence: Uphold high shop standards and adhere to our retail processes to support Sobell House Hospice’s mission.

Why you'll love working with us

• Growth & Development: Gain valuable leadership and retail management experience.
• Make a Difference: Directly contribute to raising funds for Sobell House Hospice and positively impact the community.
• Collaborative Team: Join a passionate and motivated group dedicated to making a positive impact.

Our core values

• Continuous Improvement: We have a 'growth mentality' and embrace feedback and positive change.
• Integrity: We are honest, transparent and accountable for our actions and outcomes.
• Collaboration: We believe together is better and work with colleagues, partners and the community.
• Impact: We aim to make a positive difference in the lives of others.
• Compassion: We treat ourselves and others with kindness, respect, empathy and care.

What we offer

• Pension: 7% employer contribution.
• Sick Pay: Up to 6 weeks in any rolling 12 months after completing probation.
• Additional Benefits: Employee Assistance Programme, Death in Service benefit, Cycle to Work scheme, and more.
• Training and Development: Support for progress into roles and advancement through the organisation.

Qualifications

• GCSE English and Mathematics (or equivalent) are essential for the role.
• Experience in a retail environment and customer service.
• Experience in a managerial or supervisory role.
• Experience with Gift Aid and sales-oriented retail.
• Commercial acumen to drive sales and results.
• Knowledge of Health and Safety in the workplace.

Recruitment timeline

Shortlisting and interviews will take place on a rolling basis for all applications meeting the essential criteria. This will continue until the vacancy has been successfully filled. Once we have an appointable candidate, the advert will close. Please complete all applications as early as possible to avoid disappointment.

Equal Opportunity Statement

Sobell House Hospice Charity is committed to safeguarding and promoting the welfare of children and vulnerable adults. The postholder will be required to undergo identity checks including a DBS check before taking up the role. We support flexible working where possible and welcome applications from people who need or want to work on a part‑time basis or who might be interested in a job share. We welcome job applications from people of all backgrounds. We do not discriminate on the basis of disability, race, gender reassignment, gender identity, marriage or civil partnership, pregnancy and maternity, religion or belief, sexual orientation or any other aspect of a person’s background.

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