Assistant Shop Manager

Phyllis Tuckwell Hospice; Guildford; On-site; GBP 10,000 - 26,000; Part time

Job summary

A charitable organization is seeking an Assistant Shop Manager for their Guildford Furniture Shop. This role requires 16 hours weekly, including Saturdays, to assist in managing a vibrant team and supporting community engagement. Candidates should possess management experience and exceptional customer service skills. The position comes with excellent benefits and aims to support patients and their families through effective retail operations.

Benefits

Six weeks paid holiday

Pension plan with matched contributions

Health cash plan

Employee assistance program

Staff benefit scheme

Blue Light Discount Card

Qualifications

• Experience in managing or supervising is essential.
• Strong customer service skills to support patients and families.
• Willingness to work independently and in a team.

Responsibilities

• Assist in running a busy furniture and art gallery.
• Build and maintain community relationships.
• Support the retail team's fundraising efforts.

Skills

Management or supervisory experience

Exceptional customer service

Excellent interpersonal skills

Ability to work independently and in a team

Knowledge of visual merchandising

Commercial awareness

Job description

Location: Guildford

Salary: £10,381 per annum (WTE £25,953 based on 40 hours per week)

Application Deadline: Wednesday, January 21, 2026

Job Profile Document

Job Summary

Assistant Shop Manager – Guildford Furniture Shop

Hours: 16 hours per week worked across 2 out of 6 days, including every other Saturday

Salary: £10,381 per annum (WTE £25,953 based on 40 hours per week)

Location: Guildford High Street, Guildford, Surrey

Are you looking for a job where you can make a real difference? Phyllis Tuckwell’s shops are run by a wonderful and dedicated team of staff and volunteers.

An opportunity has arisen to recruit an experienced Assistant Shop Manager to help run our highly successful, and extremely busy, furniture and art gallery in Guildford, Surrey.

This is an exciting opportunity to build and maintain relationships in the local community.

About You

• Previous experience in managing or supervising
• The required skills to ensure the shop runs smoothly
• Exceptional customer service and be inspired to support our patients and their loved ones
• Excellent interpersonal and communication skills
• The capability to work independently and as part of a busy team
• Ideally, previous experience within a charity or fashion-based organisation, but full training will be provided
• Knowledge of visual merchandising or shop displays
• Commercial awareness and a desire to drive business forward within their shop
• The ability to lift, sort and move donated items, including furniture and artwork
• Be willing, and able, to lone work where required

For a full list of essential and desirable requirements, please refer to the job description and person specification document.

About Us

We are based in Farnham, Camberley and Guildford, and provide bespoke, compassionate palliative and end of life care for people living with an advanced or terminal illness, across West Surrey and North-East Hampshire.

Phyllis Tuckwell is a very special place to work. Our staff make a real difference to the lives of our patients and their loved ones, providing outstanding care at a time that really matters. Our Retail team members are pivotal in helping to raise funds to deliver our vital services, ensuring ‘every day is precious’ for our patients. The impact of our services on the lives of our patients and their families can be read about here:

https://www.pth.org.uk/our-care/helpful-information/patient-stories/

Phyllis Tuckwell is committed to creating a diverse and inclusive culture, with the principles of fairness and equality at its core. We are an equal opportunities employer, who values and respects our employees’ unique knowledge, skills and experiences. We warmly welcome applications from all sections of the community. All appointments are made following a fair and equitable process, based on merit, job requirements and business need.

We Offer:

Excellent Benefits

• Six weeks paid holiday plus public holidays (pro-rated for part time staff)
• Phyllis Tuckwell Group Personal Pension Plan (matched contributions up to 7.5%)
• Health Cash Plan Scheme
• Employee Assistance Programme
• Staff Benefit Scheme
• Blue Light Discount Card

Excellent Career Development

• Skill Development and Training
• UpskillingDiverse Training Courses

A Great Place to Work

• Equal Opportunities employer
• Flexible hours and flexible working
• Supportive colleagues
• 97% of our staff are proud to work for Phyllis Tuckwell*

*Phyllis Tuckwell Birdsong Hospice staff survey 2023

For further information regarding the role please contact Barry Young, Head of Retail on [e-mail] or phone [phone]. If you are unable to apply on-line or have any questions about the recruitment process, contact HR on 01252 729408 or email: [e-mail]

Closing date for receipt of applications:

Wednesday 21st January 2026.

We reserve the right to close the role ahead of the closing date should sufficient applications be received. Your early response is therefore encouraged. Please note that we do not hold a sponsor licence and therefore are unable to provide visa sponsorship.

NO MEDIA OR AGENCIES