Assistant Night Manager — Front Office Leader

Apex Hotels; City of Edinburgh; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hotel chain in Edinburgh is seeking an Assistant Night Manager. The role includes overseeing hotel operations during the night, providing exceptional customer service, and ensuring safety. Ideal candidates will have supervisory experience in a Front Office/Nights environment, a keen attention to detail, and a positive attitude. Join a supportive team that values personality and initiative, offering competitive pay and extensive employee benefits, including training and gym access.

Benefits

29 days holiday

Training and development

Employee events

Access to gym and pools

Discounted room rates

Qualifications

• Previous experience in a Front Office/Nights environment at a Supervisory level is essential.
• Ability to deliver excellent customer service.
• Knowledge of health and safety and security procedures.

Responsibilities

• Be present in lobby and reception during peak times supporting your team.
• Lead the reception team for an exceptional experience during arrivals and departures.
• Monitor safety and security within the hotel.

Skills

Excellent standards delivery

Initiative use

Customer service attitude

Multi-tasking ability

Attention to detail

Self-awareness

Job description

A leading hotel chain in Edinburgh is seeking an Assistant Night Manager. The role includes overseeing hotel operations during the night, providing exceptional customer service, and ensuring safety. Ideal candidates will have supervisory experience in a Front Office/Nights environment, a keen attention to detail, and a positive attitude. Join a supportive team that values personality and initiative, offering competitive pay and extensive employee benefits, including training and gym access.