Assistant Manager, Housekeeping

PA2 Assist; United Kingdom; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading hospitality company in the United Kingdom seeks an Assistant Housekeeping Manager. This role involves ensuring high standards in service and cleanliness, managing a team, and collaborating closely with the Housekeeping Manager. Candidates should have at least one year of managerial experience in a similar environment and outstanding hospitality skills. A focus on leadership and team performance is essential.

Qualifications

• Minimum one-year Housekeeping managerial experience in a large 4- or 5-star hotel.
• Demonstrated experience supervising a team of at least 10 employees.
• Extensive knowledge of cleaning techniques and chemical handling.

Responsibilities

• Take ownership of maintenance and service in guest areas.
• Manage operational aspects of Housekeeping functions.
• Provide direct support to the Housekeeping Manager.

Skills

Hospitality skills

Communication skills

Organizational skills

Decision-making abilities

Leadership development

Education

High school diploma or equivalent

Tools

Excel

Word

Job description

Overview

As part of the Housekeeping team, the Assistant Housekeeping Manager is proactively anticipating every guest’s needs and expectations. The role requires outstanding hospitality, communication and organizational skills in addition to effective decision-making abilities. The individual is expected to maintain accountability for the quality of guests’ experience in staterooms and public areas.

Responsibilities

• Take ownership and accountability for the maintenance and look and feel of the assigned area (staterooms or public spaces) and ensure flawless service in all guest areas.
• Manage the operational aspects of all Housekeeping functions for top suites/lofts, assigned decks, daily operations, and cleaning activities of public/crew areas including the pool deck.
• Provide direct support to the Housekeeping Manager to meet division objectives and maintain day-to-day operations in Housekeeping and Laundry to standard.
• Demonstrate training, leadership development and recognition skills with supervisors and crew; maintain a strong floor presence to ensure team members deliver exceptional customer service through flawless execution.
• Adhere to the Company’s Safety, Quality and Environmental standards and Royal Caribbean International’s SQM standards, USPH guidelines.
• Conduct oneself professionally and courteously in interactions with guests and fellow employees, in line with Royal Caribbean International’s Royal Way.

Requirements

• Minimum one-year Housekeeping managerial experience in a large 4- or 5-star hotel (500+ rooms), cruise line, or hospitality-related field; demonstrated experience supervising a team of at least 10 employees.
• High school diploma or equivalent or combination of education/training/experience providing required knowledge, skills and abilities.
• Extensive knowledge of cleaning techniques, chemical handling and safety procedures; use of equipment, personal protective equipment and job safety analysis related to chemical handling, lifting, pushing, and pulling heavy equipment, garbage removal.
• Ability to effectively work with internal and external guests requiring discretion, patience, tact and diplomacy.
• Flexibility to direct and motivate a dynamic, diverse Housekeeping Supervisor team in a changing work environment.
• Ability to apply progressive disciplinary action through coaching and counseling to improve performance where possible.
• Ability to work positively and cooperatively in a diverse team to meet established time frames for the Housekeeping division.
• Working knowledge of computers and software such as Excel, Word and related Company programs (SQM, OCIMS, Fidelio, LGA, Medallia, Kronos, etc.).
• Strong results-oriented management style focused on training, leadership development and recognizing overall team performance.
• Specific knowledge of principles and processes for providing exceptional customer and personal service, including needs assessment and problem resolution with attention to quality standards.
• Must be able to utilize and administer the progressive disciplinary action process through coaching and counseling to improve performance where possible.
• Ability to communicate diplomatically with managers and shipboard employees to resolve problems and negotiate amicable resolutions.
• Must pass Omnia assessments, both Cognitive and Behavioral.

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