Assistant Manager (37.5 hours)

Consortium of Lesbian, Gay, Bisexual and Transgender Voluntary and Community Organisations Limited; Metropolitan Borough of Solihull; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading beauty retailer in the United Kingdom is seeking an Assistant Manager to support the Store Manager in maximizing sales and profitability. Key responsibilities include leading a high-performing team, managing payroll, and ensuring exceptional customer experiences. The ideal candidate will demonstrate strong leadership, analytical skills, and a commitment to fostering an inclusive and customer-focused environment. Join us in driving performance and creating impactful beauty discoveries for our customers.

Qualifications

• Proven ability to deliver a ‘customer first’ experience.
• Strong prioritization and organizational skills.
• Ability to analyze commercial reports to identify opportunities.

Responsibilities

• Support Store Manager in maximizing sales and profitability.
• Deliver consistent product training for unbiased customer advice.
• Manage payroll spend within budget through effective scheduling.

Skills

Customer service orientation

Analytical skills

Team leadership

Organizational skills

Job description

Highlighted points for this job

Assistant Manager role supporting Store Manager

Focus on maximising sales and team performance

Strong emphasis on customer experience and team leadership

Responsibilities include sales targets, payroll management, and stock handling

Requires analytical skills and diverse team management

If you love beauty, you’re in the right place.

As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery.

Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.

The Assistant Manager's main responsibility is to support the Store Manager to maximise sales and profitability whilst developing and retaining a high performing team.

About you

• Able to deliver a ‘customer first’ experience, demonstrating the leadership to coach and motivate the team
• Able to understand and analyse commercial reports to drive business opportunities
• Able to identify key performance behaviours and competencies within the team
• Able to build strong working relationships with support office departments
• Strong prioritising and organisational skills
• Values honesty and integrity in working relationships

Role Responsibilities

• Ensuring consistent product training and knowledge to provide unbiased customer advice
• Exceeding sales targets and the company acquisition target for N.dulge
• Assisting the Store Manager in managing payroll spend within budget through effective scheduling and people planning
• Managing stock file accuracy – adhering to all stock handling policies to ensure stock accuracy and minimise stock loss
• Ensuring team awareness of sales targets, ATV, AUS and conversion targets on a daily, weekly and monthly basis, focusing on their achievement
• Confidently analysing all available business reports to review weekly, monthly and yearly
• Assisting the Store Manager by supporting recruitment and retaining diverse teams that supports our ‘customer first’ experience
• Creating an inclusive, welcoming, and approachable environment for employees to thrive in
• Confidently delivering feedback and managing performance in line with Company processes
• Leading, motivating, and inspiring the team – be a role model!

Space NK are an equal opportunities employer. Please note that only successful candidates will be contacted. All applicants must have the right to live and work in the UK. If you want to find out more about us, what it is like to work for us, all about our benefits, and our pledges on Diversity, Inclusion and Belonging, please visit our website.

How We Will Use Your Information:

We will use the information you provide to us with your job application to help us process your application for the specific job you have applied for. If you apply speculatively, we will process your application for the job/relevant business area that you detail within your email.

Please note that our current system does not use an automated filtering system.

All applications made via the website, through a third-party website or in-store will be kept on file for a period of 12 months.

This information will be retained and used to assess your suitability to similar positions that may arise in the future, or if the initial vacancy becomes live again during the 12-month period. If you would prefer us to not hold your information on file/ you wish to be ‘forgotten’ if you are not offered a position with Space NK, please email your ‘right to be forgotten’ to our recruitment email address with RIGHT TO BE FORGOTTEN as the title of the email. We will always inform you when we have deleted your application details, otherwise we will treat your application as consent to us holding this information.

If this job opportunity is not suitable, then check out the other LGBT friendly jobs across UK!