Assistant Manager

Optical Express Group; Glasgow; On-site; GBP 28,000 - 33,000; Full time

Job summary

A leading healthcare provider in Glasgow seeks an experienced Assistant Manager for its Flagship clinic. You will drive performance and daily operations while developing a high-performing team. The ideal candidate has strong management experience in optical or healthcare environments and is passionate about customer service. This role offers a competitive salary, bonus potential, and professional growth opportunities within a modern working environment.

Benefits

Competitive salary and excellent bonus potential

Free or discounted optical products

Career progression

Workplace pension

Qualifications

• Experience in Optical, healthcare or high-end retail setting is essential.
• Proven track record in performance management.
• Articulate, motivated to achieve, and eager to learn.

Responsibilities

• Drive performance of the clinic and manage daily operations.
• Support the Clinic and Surgery managers.
• Recruit, coach, and develop the clinic team.

Skills

Strong management experience

Excellent communication skills

Ability to develop team members

Customer service orientation

Job description

Job Title: Assistant Manager

Job Location: Glasgow City Centre

Hours of Work: Full-Time, 40hrs pw, including weekends

Salary: From £28,000 plus bonus

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

For over 35 years, millions of patients have trusted Optical Express with their eye care. As the UK’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

Our culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

We are seeking an experienced and motivated Assistant Manager for our Flagship Glasgow city centre clinic, where we use the latest state of the art equipment to provide Laser eye, Lens replacement and cataract consultations and surgery procedures, post op appointments and also retail services for eyewear. The successful candidate will work closely with the Clinic and Surgery managers gaining experience in clinical and commercial aspects of our business, whilst also providing support to manage a high performing team.

Key Responsibilities

You will be customer facing and you will help drive performance of the clinic. You’ll also be responsible for the daily operational efficiency of the clinic; a key part of your role will be developing the team and also promoting the benefits of laser surgery to patients.

You will have strong management experience within an Optical, healthcare or hi-end retail setting. You’ll be adept at delivering great results through your passion for people and by working closely with members of your team to develop them through performance management.

It goes without saying that you’ll possess excellent communication and presentation skills, be articulate, motivated to achieve and have a willingness to learn and progress within Optical Express.

Day to day

• In-clinic and telemed consultations, discussing life changing benefits of LVC or IOL surgery
• Ensure the practice is presentable and maintained to the highest standards of tidiness and cleanliness which showcase the professional image of Optical Express
• Help recruit, induct, coach and support your team to ensure all team members meet acceptable levels of knowledge and competence
• Ensure the team influences and advises potential patients on the most suitable and appropriate solution for their needs

What’s in it for you?

• Competitive salary and excellent bonus potential
• Free or discounted optical products and procedures
• Discounts on other group companies products and treatments
• Workplace pension
• Career progression
• Modern working environment with superb technological support

Please apply now by uploading your CV.

This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment.

Optical Express is an equal opportunities employer.