Assistant Front of House Manager

Scotsman Group; City of Edinburgh; On-site; GBP 25,000 - 35,000; Full time

Job summary

A major hospitality group in Scotland is seeking an Assistant Front of House Manager for The Scotsman Hotel. In this role, you will lead the Front of House team while ensuring exceptional guest experiences in a prestigious hotel setting. The ideal candidate will bring strong leadership skills, a friendly approach, and experience in a luxury hotel environment. This position offers flexible working opportunities and a range of perks including TRONC tips and career development programs.

Benefits

TRONC electronic tips

Wagestream pay access

30% off food and cinema tickets

Hotel and Apartment discounts

Access to Scotsman Perks Benefits Portal

Staff meals on duty

Flexible working opportunities

Career development through Scotsman Steps

Head Office Development Days

Refer a Friend Scheme

Qualifications

• Experience in a luxury hotel Front of House position.
• Strong leadership skills and the ability to inspire a team.
• Willingness to work shifts including evenings and weekends.

Responsibilities

• Lead the Front of House team to ensure smooth operations.
• Deliver exceptional guest experiences at the hotel.
• Maintain the highest standards of customer service.

Skills

Customer service

Leadership

Team motivation

Problem solving

Friendly approach

Opera Cloud knowledge

Job description

About Us

The Scotsman Group is Scotland’s largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more.

Position Summary

As the Assistant Front of House Manager at The Scotsman Hotel, you will play a pivotal role in delivering amazing guest experiences at Scotland’s most iconic and luxurious heritage hotels. You'll deputise leading the Front of House team, including the Concierge & Reception Teams, ensuring smooth and efficient operations while maintaining the highest standards of customer service. This is a fantastic opportunity to work in a prestigious hotel where your leadership and guest service skills will shine.

The Person

• A great “can do” approach to customer service
• Have a friendly approach to everyone who you come in contact with.
• Comfortable motivating and leading a team
• Have the ability to work independently with great problem solving skills.
• Currently employed in a luxury hotel Front of House position
• Excellent presentation and professional approach
• Strong leadership skills with the ability to inspire and develop your team
• Outstanding customer service skills and a passion for guest satisfaction
• Opera Cloud knowledge is a definite advantage

Experience in a similar management role and experience with computerised reservations, particularly Opera, would be advantageous.

The Ideal Candidate Will Have

• Experience in a similar role.
• Great leadership skills and enjoy working as part of a team in a social environment.
• Availability to work shifts, including evenings and weekends as per business needs.

What We Offer

• TRONC electronic tips – Our staff keep 100% of tips earned in venues.
• Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 30% off of food and cinema tickets in all of our venues across Scotland.
• Hotel and Apartment discounts.
• Access to Scotsman Perks Benefits Portal.
• Staff meals on duty.
• Flexible working opportunities.
• Career development through our Scotsman Steps training programme.
• Head Office Development Days.
• Refer a Friend Scheme.

The Process

If you think this is the role for you then apply now and one of our friendly team will be in touch.