Assistant Facilities Manager

PA2 Assist; Wolverhampton; On-site; GBP 35,000 - 50,000; Full time

Job summary

A service management company in Wolverhampton is seeking a facilities management professional to oversee service delivery at client sites, ensuring compliance and performance. The ideal candidate will manage audits, build strong client relationships, and support operational duties. This role requires excellent organizational skills and the ability to work effectively in a dynamic environment.

Responsibilities

• Manage audits and inspections on site.
• Ensure performance targets are met effectively and safely.
• Monitor supplier and subcontractor activity.
• Provide accurate administrative support.
• Maintain H&S processes and records.
• Build relationships with clients and staff.
• Prepare estimates and quotations.
• Investigate accidents and near misses.
• Identify and implement service delivery improvements.
• Ensure operational compliance and PPM work completion.
• Maintain high-level customer contact to ensure satisfaction.
• Resolve facilities queries first line.
• Highlight administrative problems to the Facilities Manager.
• Create and present monthly reports for clients.
• Support larger projects and manage additional work.
• Provide office-based support for the client operation.
• Communicate positively with staff to engage and inspire.

Job description

JOB SUMMARY

Your Responsibilities Will Include

• Level of authority and responsibility for the service delivery on site of residence, with travel to other sites within the portfolio/company if required.
• To manage audits / inspections and follow up action on site using methods agreed
• Ensure all aspects of performance targets are met and all works are carried out effectively, efficiently and in a safe manner.
• Monitor and coordinate all supplier and subcontractor activity including performance monitoring as directed.
• Provide the contract with a high level of accurate and timely administrative support including purchase order raising and goods receipting, monthly billing reconciliation for variable works and CAFM related updates.
• Ensure all H&S processes and records are kept up to date.
• Create and maintain very good relationships with the client and key personnel at the Anabas Business Support Unit.
• Assist with operational duties in peak times or where a shortage of staff is likely to cause service disruption Build excellent relationships with clients, developing effective account management strategies and encouraging strong relationships between operational teams and client representatives.
• Prepare estimates and quotations with appropriate back up documentation in accordance with company procedures.
• Monitor, record and investigate accidents and near misses.
• Identify areas of improvement in delivery of the services and processes and implement change as required and ensure Customer Service is at the heart of the way the FM services are delivered.
• Ensure Operational statutory compliance and completion of PPM works on the site.
• Maintain regular high level contact with customers to ensure continued satisfaction, identifying potential problems early, giving the necessary management direction and support to put them back on track.
• To provide first line resolution in relation to facilities queries and problems.
• Ensure any administrative problems or issues are highlighted to the Facilities/Account Manager as soon as possible, ideally with a solution for resolution.
• Collate information and create a monthly report for clients as directed by the Facilities/Account Manager. To run and present at the client monthly meeting, taking notes and issuing actions as required.
• Manage the additional chargeable work, supporting the Facilities/Account Manager on larger projects.
• To provide various office-based duties to support the client operation and deliver an appropriate environment for client staff to operate in.
• Communicate clearly and positively with staff at all levels to create a focus on employee engagement, business goals and develop a positive environment.
• Take reasonable care of your own health and safety, and that of others, ensuring you comply with all Health & Safety procedures.
• Work in line with Equality & Diversity policy and report any incidents that are against the spirit of an inclusive work environment.
• Support company policies, ensuring full compliance with the procedures that accompany these.

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