Assistant Centre Manager

Thepinnaclecentre; United Kingdom; On-site; GBP 28,000 - 32,000; Full time

Job summary

A leading leisure and adventure centre in the United Kingdom is seeking a dynamic Leisure Manager to oversee daily operations of its Clip ‘n Climb facility. The role involves managing staff, ensuring safety, and maintaining high customer service standards. The ideal candidate has strong supervisory skills, a passion for climbing and adventure sports, and excellent communication abilities. This position offers a competitive salary, career growth opportunities, and free climbing access.

Benefits

28 days holiday

Free climbing access

Career growth opportunities

Full training and ongoing development

Exclusive discounts on gear

Qualifications

• Experience in managing teams in an active leisure environment.
• Ability to provide training on health and safety protocols.
• Experience in customer service and complaint handling.

Responsibilities

• Manage and lead a team of climbing instructors and support staff.
• Oversee daily operations and ensure safety and customer satisfaction.
• Handle customer complaints and resolve issues promptly.
• Ensure compliance with health, safety, and sanitation regulations.
• Assist with administrative tasks related to operations and budgets.

Skills

Proven experience in a supervisory or management role

Strong leadership and team management skills

Excellent organizational skills

Strong communication and customer service skills

First Aid and CPR certification

Knowledge of climbing safety procedures

Safeguarding certificate and knowledge

Previous experience in an active leisure environment

A passion for climbing and adventure sports

Certification in food and beverage management

Job description

Salary: 28-32k, based on experience
Perks:

• 28 days holiday
• Free climbing access

Role Overview

We are seeking a dynamic and experienced leisure manager to oversee the daily operations of our Clip ‘n Climb facility including food and beverage (F&B) services. Also supervising the team responsible for guest services, safety, and the overall operational flow of the Clip ‘n’ Climb activities. The ideal candidate will possess excellent leadership skills, a passion for customer service, and a hands‑on approach to ensure a smooth and enjoyable experience for our guests.

Key Responsibilities

Staff Management and Development

Lead, motivate, and manage a team of climbing instructors, reception staff, café assistants, and other team members.

Conduct regular 1-2-1s with staff to provide feedback, set goals, and support their development.

Organize and lead pre‑shift briefings to ensure staff are informed and ready for their duties.

Oversee staff scheduling and ensure adequate coverages for all areas of operation, including climbing activities, food and beverage services, and reception.

Provide training and guidance on operational procedures, customer service, health and safety protocols, and climbing equipment usage.

Operational Management:

Open and close the centre, ensuring it is clean, safe, and welcoming for customers.

Supervise the daily operations of the centre, including climbing sessions, group bookings, events, and food and beverage services.

Oversee booking systems, customer check‑ins, and provide a smooth experience for all visitors.

Ensure all operational areas meet cleanliness, safety, and quality standards.

Resolve operational challenges promptly and efficiently, ensuring that any issues are addressed without affecting customer experience.

Customer Service :

Handle any complaints or issues raised by customers to ensure a high level of satisfaction.

Health & Safety:

Ensure compliance with health, safety, and sanitation regulations across all areas of the centre.

Lead and ensure staff are trained in emergency procedures and first aid protocols.

Event and Session Management:

Manage and oversee special events, group bookings, birthday parties, and climbing sessions to ensure smooth execution.

Promote additional services such as courses, memberships, and special offers to customers.

Administrative and Financial Management:

Assist with stock control, ordering, and monitoring budgets for food and beverage operations.

Provide administrative support to the Centre Manager, ensuring operational reports, schedules, and staff performance reviews are up to date.

skills & experience

Required:

• Proven experience in a supervisory or management role
• Strong leadership and team management skills.
• Excellent organizational skills
• Strong communication and customer service skills.
• First Aid and CPR certification (or willingness to obtain).
• Knowledge of climbing safety procedures (training will be provided if necessary).
• Safeguarding certificate and knowledge. (or willingness to obtain)
• Previous experience in an active leisure environment or climbing facility.
• A passion for climbing, adventure sports, or recreational activities.
• Certification in food and beverage management or hospitality.

Personal Attributes

• Ability to inspire, guide, and motivate teams to perform at their best.
• Flexibility to adjust to changing circumstances and handle multiple tasks or priorities.
• Passionate about delivering an excellent guest experience and resolving customer issues professionally.
• Ability to think on your feet, make quick decisions, and handle operational challenges effectively.
• Strong collaborative skills and the ability to foster a positive, cooperative work environment.

What we offer

• Competitive salary and career growth opportunities in a growing business.
• Full training and ongoing development.
• Free climbing access to all Pinnacle sites and exclusive discounts on gear
• One of the Centre Managers will call you for a quick chat about the role.