Assistant Bar and Restaurant Manager

Harvey Nichols; Leeds; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury department store is seeking an Assistant Bar and Restaurant Manager for its Brasserie in Leeds. The successful candidate will lead the team to ensure an exceptional customer experience, maintain service standards, and demonstrate extensive knowledge of the food and beverage sector. Passion for luxury retail and flexibility for weekend and evening work is essential. This role offers numerous benefits and career development opportunities.

Benefits

Up to 40% off fashion and hospitality

30% off beauty and perfumery

Clothing allowance

Competitive service charge

Paid overtime

Qualifications

• Proven experience supervising teams in a high-end bar or restaurant.
• Excellent attention to detail in service delivery.
• Impeccable command of the English language.

Responsibilities

• Maintain service standards as per management.
• Ensure productivity levels and sales are optimized.
• Handle customer queries and complaints.

Skills

Attention to detail

Customer service skills

Team supervision

Knowledge of cocktails

Flexibility

Job description

Do you keep up to date with luxury hospitality?

Are you passionate in providing the best customer service and people management?

Are you passionate about the hospitality industry?

If YES, we may have the role for you…

Luxury department store, Harvey Nichols, is searching for a new Assistant Bar and Restaurant Manager to join its Fourth Floor Brasserie in Leeds.

How we reward your hard work…

Being part of Harvey Nichols, we champion career development and are passionate about our people. We will do all we can to support your journey and career path with us. Alongside this you will have access to a world of amazing benefits such as;

• Up to 40% off fashion and hospitality
• 30% off beauty and perfumery, wine and spirits
• Clothing allowance
• Competitive service charge (TRONC)
• Paid overtime

You will also have access to charity days, a season ticket/bike loan; learning and development opportunities; to our Employee Assistance Program - Retail Trust and recognition schemes and the opportunity to join one of our Employee groups – Wellbeing, Diversity & Inclusion and Sustainability. These are just some of the reasons people join and stay!

About the role…

As an Assistant Manager, you will be the first point of contact for our customers and make their dining dreams a reality, providing a fun and enjoyable 5* experience. You will:

• To maintain standards of service throughout the Brasserie as laid down by the Manager;
• To ensure productivity levels and sales are optimised;
• To interview staff and make selection decisions;
• To identify training requirements, and to organise and follow through on ‘on-job’ training;
• To ensure all equipment is properly maintained to required levels;
• To handle customer queries and complaints.
• Provide expert advice whilst achieving maximum sales and delivering memorable customer experiences
• Be devoted to our customers by providing the highest possible standards of customer service both face to face and over the phone or email
• Develop a high level of product knowledge and share your opinions on current and future trends in the hospitality
• Work closely with your team and celebrate fabulousness wherever you see it
• Flexibility is a must; customer service can’t wait during weekends and evenings!

Is this you?

We are looking for individuals who embrace diversity, love a challenge, are passionate about luxury retail and food and are looking for something uniquely different.

• Have you done something like this before?
• You will ideally have a successful high-end bar and restaurant background with proven experience supervising teams.
• Demonstrate excellent attention to detail and customer service skills.
• Demonstrate an excellent knowledge of the food and beverage industry, especially cocktails (mixologist is a plus).
• Impeccable command of the English language both written and spoken.
• Passion for beverage and keeping up to date with latest liquor.

If this sounds like you, we want to hear from you!

Where do I sign?

If you are already thinking of what you will wear on your first day (no we don’t have uniforms) and this role catches your eye, hit the “apply” button below to kick-start your journey with us.