Assessment Operations Manager

BCS Special Interest Group; Swindon; On-site; GBP 60,000 - 80,000; Full time

Job summary

A professional membership organization is seeking an Assessment Operations Manager to oversee the end-to-end management of assessment and examination delivery. The role involves providing leadership to a team, coordinating workflow, ensuring compliance, and engaging stakeholders. This position also includes planning assessments across multiple locations and ensuring high-quality candidate experiences. Candidates should have a strong background in leadership, assessment operations, and stakeholder coordination, with a commitment to quality and continuous improvement.

Benefits

23 days holiday per year, increasing up to 27 days with service

Birthday leave

Paid Christmas office shutdown

Private Medical Insurance

Life assurance (x4 salary)

Income protection

Enhanced maternity/paternity leave

Free BCS membership

Financial wellbeing support

Qualifications

• Experience in managing assessment operations and teams effectively.
• Strong capability in budgeting and resource management.
• Ability to engage effectively with multiple stakeholders.

Responsibilities

• Lead the assessment operations team to achieve goals.
• Plan and oversee assessment deliveries across various platforms.
• Ensure compliance with quality standards and regulations.

Skills

Team Leadership

Planning and Scheduling

Quality Assurance

Stakeholder Engagement

Operational Governance

Job description

We are looking for an Assessment Operations Manager who is responsible for the end-to-end management and oversight of assessment and examination delivery, ensuring high-quality, timely, and compliant outcomes. The role provides leadership to a team of assessors, invigilators, and assessment services staff, overseeing planning, scheduling, workforce coordination, performance monitoring, and continuous improvement across all assessment operations.

Role responsibilities:

Leadership & Team Management

• Lead, develop, and support the assessment operations team to achieve organisational goals and deliver excellent client outcomes.
• Provide coaching, mentoring, and performance management to build capability and maintain high standards.
• Lead by example, upholding our company values while managing, coaching, and developing team members to foster engagement, growth, and high performance.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Demonstrate flexibility and adaptability in responding to changing priorities, needs, and environments.

Planning & Scheduling

• Plan, schedule, and oversee delivery of assessments and examinations across multiple locations and online platforms.
• Manage workforce deployment and assessor scheduling to ensure adequate coverage, efficiency, and quality delivery.

Assessment Delivery & Quality Assurance

• Ensure assessments are delivered securely, fairly, and in accordance with organisational policies, regulatory frameworks, and quality standards.
• Monitor assessor performance through observation, audits, feedback, and data insights to ensure consistency and compliance.

Stakeholder Engagement

• Build and maintain strong relationships with assessment centres, providers, examiners, assessors, and delivery partners to ensure readiness and effective coordination.
• Collaborate with internal functions, including the Awarding and Assessment team, to align operational practices with quality and regulatory standards.

Candidate Experience & Issue Resolution

• Oversee candidate communications, issue resolution, and escalation of complex cases to maintain fairness and integrity.
• Ensure accessibility, responsiveness, and a consistently high standard of service for all candidates.

Operational Governance & Reporting

• Maintain accurate records of assessment activities, performance data, and outcomes.
• Prepare regular operational reports on delivery performance, risks, and improvement actions for senior management and governance bodies.
• Maintain a continuous improvement mindset by seeking opportunities to enhance team performance, processes, and outcomes.
• Lead improvement initiatives to enhance assessment processes, systems, and tools, driving efficiency and effectiveness.
• Identify opportunities for automation, efficiency, and enhanced customer satisfaction.

Budget & Resource Management

• Support budget planning and resource allocation to ensure effective use of staff, systems, and external services.
• Monitor cost efficiency while maintaining service quality and compliance standards.

Third-Party Management

• Oversee the performance of external platforms, suppliers, and partners supporting assessment delivery.
• Ensure service level agreements (SLAs) and contractual standards are met.

BCS is dedicated to providing training and development to help all staff realise their potential, and also offer a generous benefit package.

BCS, The Chartered Institute for IT are committed to promoting equality at every opportunity as an employer. This statement and our policies are designed to ensure our recruitment and employment practices and procedures actively promote equality of opportunity and value diversity.

All applicants must be eligible to work in the UK upon application.

PLEASE NOTE: This vacancy may be removed before any listed closing date once a sufficient amount of applications have been received.

In the event that we receive a high number of applications for this vacancy, we may be unable to provide an individual response to every candidate, therefore if you haven’t heard back from us within 4 weeks of the closing date, please consider your application unsuccessful on this occasion.

No recruitment agencies please.

How to apply: Please apply by submitting your CV to [e-mail] along with a cover note answering the following questions:

(a) Your area(s) of expertise & qualifications;

(b) Your experience and suitability for the role

We look forward to hearing from you!

What we offer

• 23 days holiday per year, increasing up to 27 days with service
• Birthday leave
• Paid Christmas office shutdown
• Private Medical Insurance and/or Health Cash Plan
• Life assurance (x4 salary)
• Income protection
• Enhanced maternity/paternity leave
• Free BCS membership
• Financial wellbeing support
• Unum Help@Hand (including access to EAP, online GP consultations, wellbeing support, retail discounts and more)