Apprentice Travel Consultant

Apprenticeship Preventx Ltd; Sheffield; On-site; GBP 15,000 - 22,000; Full time

Job summary

A leading apprenticeship provider in travel consultancy is offering an exciting customer service apprenticeship. You will engage with customers, handle inquiries, and work towards sales targets while receiving hands-on training and support. The role emphasizes teamwork and provides opportunities for personal and professional development through training sessions and events. This is an excellent entry point into the travel industry where you will gradually take on more responsibilities and participate in various social and educational activities.

Benefits

Hands-on training

Educational trips

Social events and team activities

Qualifications

• Passion for customer service and working in a team.
• Ability to meet individual and team sales targets.
• Willingness to attend training and educational events.

Responsibilities

• Meet and greet customers for a positive experience.
• Answer customer calls and assist with inquiries.
• Sell products and services that meet customer needs.

Skills

Customer service skills

Communication skills

Sales ability

Job description

If you are passionate about customer service, then this could be an exciting opportunity for you. The role includes working in a fast‑paced customer‑facing role, meeting and greeting customers, answering telephone calls, and taking and assisting with customer enquiries.

As an apprentice, you’ll work at a company and get hands‑on experience. You’ll gain new skills and work alongside experienced staff.

Duties:

• Meeting and greeting customers
• Answering telephone calls
• Taking and assisting customer questions and queries
• Selling products and services to meet customer needs
• Working towards individual and team sales targets
• Marketing in‑store and on social media
• Assisting with customer events
• Attending team meetings and participating in on‑and off‑the‑job training
• Gaining a full understanding of all elements involved in being a travel consultant
• Gradually taking on more tasks and responsibilities as you progress in your role
• Supporting and contributing to a positive team environment — our people are always at the heart of everything we do
• Participating in travel consultant training programmes to support your personal and professional development
• Enjoying social events such as team nights out and company parties
• Taking part in educational trips abroad where opportunities arise

To become a valued member of the Hays Travel team.

About the Training

An apprenticeship includes regular training with a college or other training organisation. At least 6‑hours of your working hours will be spent training or studying.

About the Employer

Rebecca Holt Travel Limited have a franchise agreement with Hays Travel, the UK's largest travel agency. We work closely providing excellent customer service along with products and services that exceed our customers’ needs. We take pride in delivering first class support and training, to enable them to reach their full potential.