Apprentice Specialist

Connect44 UK Ltd; Bracknell; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading telecommunications company in Bracknell is seeking an Apprentice Specialist to manage accreditation processes for site access. The role involves handling records and providing support to engineering staff. Ideal candidates will have a high school diploma and some service desk experience. A broad understanding of the telecommunications sector and familiarity with Cellnex processes is beneficial. This is a permanent role offering opportunities for growth within a collaborative environment.

Qualifications

• Must possess a high school diploma.
• Previous experience in a Service Desk role is beneficial.
• Broad understanding of the Telecommunications industry is advantageous.

Responsibilities

• Manage accreditation processes for telecommunications site access.
• Handle data records for engineers and access cards.
• Provide guidance on accreditation issues.

Skills

Service Desk experience

Understanding of Telecommunications industry

Knowledge of Cellnex processes

Education

High school diploma

Job description

Connect44 is a company that truly values its employees and fosters a culture of collaboration and innovation.

Position Overview

We're looking for an Apprentice Specialist to join us!

Available Positions: 1 position

Job type: Permanent

Job Ref. Number: AP122025

Main activities and tasks:

• Manage the process of assessing new applicant’s accreditation or re-accreditation, enabling them to access telecommunications sites
• Manage the data and records of new and existing telecommunications engineers and users
• Issue access cards and provide access to vetting services for certain staff required to access higher security locations
• Issue temporary loan of keys for certain staff required to access higher security locations/sites
• Management of data within the Access & Accreditation Portal
• Receive and process calls and tickets associated to individual/Companies’ accreditation, access cards or site keys
• Provide guidance and support to staff on accreditation issues
• Support the development and maintenance of the accreditation knowledgebase
• Manage the one-off permit process for unaccredited requesters
• Adhere to the internal rules and regulations, policies, procedures, and current workflow within the organization/business unit/team.
• Perform other tasks within the scope of the role, as requested by the immediate supervisor, within the limits of own professional competence (e.g., reports, analyses, specific projects, etc.)

Role Specification:

• Assure the necessary support for accessing of telecommunications sites across the UK by ensuring the accreditation of individuals and companies

Required Education & Trainings:

• High school

Required Experience:

• Previous Service Desk experience is beneficial
• Broad understanding of the Telecommunications industry
• Telecommunications Infrastructures providers, specifically Cellnex, and their processes and procedures including, but not limited to, Accreditation, Site Access and Network Operations is beneficial