Apprentice Customer Service Representative

Reflex Labels Ltd; Barwell; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading print and packaging company in Barwell is seeking an Apprentice Customer Service Representative. This role involves serving as the primary point of contact for customers, managing orders, and resolving complaints. Candidates should possess strong communication and organisational skills, with full training provided through an apprenticeship scheme. Join a dynamic team focused on customer satisfaction and operational excellence.

Qualifications

• Excellent verbal and written communication skills for interacting with customers and colleagues.
• Exceptional ability to stay organised and manage multiple tasks in a fast-paced environment.
• Capable of resolving customer issues with patience and empathy.
• Ability to work collaboratively within a team and independently.

Responsibilities

• Serve as the primary point of contact for customers.
• Efficiently prioritise and manage customer orders.
• Investigate and resolve customer complaints quickly.
• Complete daily data entry tasks and manage stock sheets.
• Work closely with internal departments to ensure customer needs are met.
• Maintain accurate and thorough customer service records.

Skills

Strong Communication

Organisational Skills

Problem-Solving

Team Player

Job description

Overview

Job Title: Apprentice Customer Service Representative

Company: Reflex Labels

Location: Barwell, UK

Position Type: Full-Time, Permanent

Working Hours: Monday to Friday, 8:30 am to 5:00 pm

About Reflex Group: Established in 2002, Reflex Group is the UK’s largest privately-owned print and packaging company. With over 900 employees operating across multiple global sites, the company prides itself on delivering high-quality, efficient, and ethical solutions with a strong focus on environmental responsibility. Reflex is known for its innovative approach and dynamic business model.

Role Overview: Reflex Labels is seeking a self-driven and motivated Trainee Customer Service Representative to join our team in Barwell. This is an exciting opportunity for someone with no previous experience seeking a role within customer service within a print environment to play a key role in supporting our customers and ensuring smooth operations.

Responsibilities

• Customer Communication: Serve as the primary point of contact for customers, responding to queries and processing orders in a timely manner.
• Order Management: Efficiently prioritise and manage customer orders submitted via phone, email, or other channels.
• Complaint Resolution: Investigate and resolve customer complaints quickly and with professionalism, addressing issues such as late deliveries, incorrect orders, or faulty products.
• Data Entry & Reporting: Complete daily data entry tasks and manage weekly stock sheets to ensure accurate records are maintained.
• Collaboration: Work closely with internal departments and Key Account Managers to ensure targets are met and customers’ needs are fully satisfied.
• Record Keeping: Maintain accurate and thorough customer service records to track all interactions, orders, and resolutions.

Required Skills & Experience

• Strong Communication: Excellent verbal and written communication skills for interacting with customers and colleagues alike.
• Organisational Skills: Exceptional ability to stay organised and manage multiple tasks in a fast-paced, deadline-driven environment.
• Problem-Solving: Capable of resolving customer issues with patience, empathy, and a solution-oriented approach.
• Team Player: Ability to work collaboratively within a team and independently take ownership of customer accounts.

Full training will be given through apprenticeship scheme.