Apprentice Customer Service Advisor

TrustFord; Ealing; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading automobile dealership in the UK is seeking an Apprentice Customer Service Advisor to join their team. The role involves delivering efficient reception services and ensuring customer satisfaction. Successful candidates will benefit from comprehensive training, a £3,000 retention bonus, and 33 days of annual leave, among other perks. A supportive work environment emphasizes innovation and career growth.

Benefits

Industry leading package

Retention bonus after 5 years

33 days annual leave

Pension Scheme & Life Assurance

Ford Privilege vehicle purchase scheme

Discount on Service, Bodyshop and Parts

Volunteer day for charity

Cycle to work scheme

Access to Perks at Work discount website

Qualifications

• Deliver an efficient reception service ensuring a high standard of customer satisfaction.
• Detail your experience, skills and previous responsibilities relevant to the role.

Responsibilities

• Attend a residential induction academy for the first 3 days.
• Work within a supportive and inclusive environment.

Skills

Customer focused

Attention to detail

Ability to work in a fast-paced environment

Interest in career in Aftersales department

Job description

We love what we do, we’re proud of our brand and excited for the future.

TrustFord is the largest Ford dealership in Europe and part of the Ford Motor Company. One of the most famous brands in the world, we have a long history to be proud of and a secure and exciting future to look forward to. We love what we do – whether that’s working with incredible cars and vehicles, driving the standard in customer care, or helping our business invest and innovate in new areas.

We are looking for an Apprentice Customer Service Advisor to join the team. The successful candidate will learn to deliver an efficient reception service ensuring a high standard of customer satisfaction. Join us, and you'll soon discover that we'll invest both in our business and in you. From a comprehensive training and development programme (including a week at our residential induction academy) to a performance‑related bonus, 33 days' holiday, and other great benefits we'll give you the rewards you deserve. And a friendly, local team that make life at work fun. We'll innovate, grow and set the benchmark for our industry.

• Are you customer focused?
• Do you have sharp attention to detail?
• Are you capable of working in a fast paced environment?
• Are you looking for a career in the Aftersales department?

Together with our generous rewards and structured approach to training and development, we offer real job security and every opportunity to progress. So if it's a career you're looking for and not just a job, then your journey starts here.

In addition to receiving a competitive salary, for the right candidate this position will offer:

• Industry leading package
• £3,000 retention bonus paid after 5 years of service
• 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
• Pension Scheme & Life Assurance
• Ford Privilege vehicle purchase scheme
• Discount on Service, Bodyshop and Parts
• 1 day each year to volunteer for a charity of your choice
• Cycle to work purchase scheme
• Access to Perks at Work discount website

When completing your application please give specific detail of your experience, skills and previous responsibilities that you believe would be relevant to the role you are applying for. We blind recruit therefore our Recruiting Managers will not see your personal details or your CV until you have been selected to attend an interview. Our application form is your opportunity to detail all of your experience as you would on your CV.

For your first 3 days in the business, you’ll be attending our fantastic residential induction academy. This is at a lovely hotel in the heart of the Northampton countryside, where you’ll learn all about our business before you start your new role.

Our PPA is what makes TrustFord. Our Network Groups support us in allowing for every colleague to respect and care for one another no matter what... be it your race, ability, gender, or who you love. This helps us to develop inclusive and diverse teams, truly representative of the communities that we operate in. We welcome applications from everyone. We work with our colleague network Groups - including our Race, LGBTQ+, Disability and Gender Networks to increase the number of applications we receive from different backgrounds.

To request any adjustments, please ask this during the application stage or contact the Recruitment Team.

TrustFord is an equal opportunities employer and does not discriminate on any grounds other than ability to carry out the job role.

All offers of employment are subject to a background check.

We advertise our vacancies to attract candidates and not agency suppliers. If we need agency assistance then we will contact agencies from our Preferred Supplier List. Any speculative CVs we receive will not be accepted as an introduction.