Application Support Engineer

Cantor Fitzgerald Ireland Ltd; Belfast; On-site; GBP 30,000 - 45,000; Full time

Job summary

A financial services firm is seeking a Customer Support Engineer in Belfast to expand global support for their core product. The ideal candidate will have over 3 years of experience in customer support within financial services, strong skills in Unix/Linux environments, and excellent communication skills. Responsibilities include providing first and second level support, onboarding customers, and automating processes. Join a collaborative team focused on delivering exceptional support and service to top names in the industry.

Qualifications

• 3+ years of experience in customer support within financial services.
• Ability to learn new technologies quickly.
• Experience with Financial Services, particularly Market Data and Order Entry.

Responsibilities

• Provide first and second level support and assist with customer onboarding.
• Work effectively as part of a global team and take ownership of issues.
• Automate common processes and work with Unix/Linux based environments.

Skills

Customer support experience in financial services

Ability to work in a global team

Strong sense of ownership

Unix/Linux proficiency

Knowledge of scripting languages

Excellent communication skills

Job description

Overview

Lucera Financial Infrastructures is hiring a Customer Support Engineer for our Belfast office to help expand our global support footprint for our core product, used by some of the top names in financial services.

Responsibilities

• Provide first and second level support and assist with customer onboarding.
• Work effectively as part of the local and wider global team, with the ability to work independently and take ownership of issues.
• Understand support processes and react and adapt to changing circumstances.
• Interact with existing frameworks, automate common processes, and work with Unix/Linux based environments where required.

Qualifications

• 3+ years of experience in customer support within financial services.
• Ability to work effectively in a global team and independently with a strong sense of ownership.
• A passion for technology with the ability to learn new technologies quickly.
• Strong skills in Unix/Linux based environments.
• Knowledge of scripting languages and the ability to automate processes.
• Experience with Financial Services, in particular concepts of Market Data and Order Entry.
• Excellent communication skills.