Airside - Sales Assistant

Whsmithcareers; Luton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A popular retail company in Luton is seeking a Sales Assistant to provide exceptional customer service and maintain store standards. The role requires flexibility in scheduling and the ability to work within a team. Ideal candidates should possess strong communication skills and be motivated to achieve high standards. This position comes with benefits such as a pension scheme, paid annual leave, and employee discounts. Join us to make every journey better for our customers!

Benefits

Pension scheme

Paid annual leave

Employee discounts

Support from Employee Assistance Programme

Qualifications

• Ability to provide exceptional customer service.
• Five years of continuous references required.
• Willingness to undergo Criminal Records Bureau Check.

Responsibilities

• Deliver exceptional customer service.
• Carry out stock replenishment and maintain store standards.
• Meet high standards of display and merchandising.
• Support team members and contribute to team goals.

Skills

Exceptional customer service

Communication skills

Team collaboration

Adaptability

Job description

This is a full time position working 37.5. Schedule will vary between 03:45-00:00. To fit the needs of the business, full flexibility is required.

As a Sales Assistant you’ll provide exceptional customer service and work independently or as part of a team to deliver our fantastic store standards. We want you, our customers, and our colleagues to be proud to share their journey with us.

Airport Requirements:

• 5 years continuous references – to gain an airport pass you will need to provide 5 years’ worth of either employment or education references without any gaps
• Criminal Records Bureau Check – to be completed by WHSmith if your application is successful
• Photographic ID i.e. passport or UK Driving Licence

What being a Sales Assistant is all about:

• Delivering an exceptional customer service to all our customers.
• Carrying out stock replenishment, ensuring all areas of the store remain tidy and inviting for our customers to shop.
• Meeting high standards of display and visual merchandising helping customers find what they're looking for easily.
• Being part of a team and supporting colleagues.

What our Stores would love to see:

• A passion for customers having an exceptional experience in store.
• Confident in communicating within the team.
• Motivated to achieve fantastic results and standards.
• Adaptable to meet company requirements and goals.

How we reward our teams:

We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.

Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.

About us:

WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of M&S and Costa Coffee, ‘broaden our offering’ to our customers throughout the UK. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better!

WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.