Airport Passenger Service Agent — Calm, Customer-First Role

Jet2careers; Belfast; On-site; GBP 40,000 - 60,000; Full time

Job summary

An airline company in Belfast is seeking a Passenger Service Agent to ensure smooth customer experiences at the airport. Responsibilities include providing outstanding customer service and managing third-party partner interactions. Candidates should be adaptable and calm under pressure. The role offers an hourly rate of £12.53 plus £3.13 for unsociable hours, along with various benefits and a fixed-term contract until November 2026.

Benefits

Free car parking

34 days holiday entitlement

£250 recommend a friend scheme

Pension scheme

Colleague discounts

Annual pay review

Paid training course

Qualifications

• Passionate about delivering outstanding customer service.
• Calm and focused under pressure in a fast-paced environment.
• Adaptable, self-motivated, and enjoys working as part of a team.
• Demonstrates initiative and accountability.

Responsibilities

• Provide friendly customer service throughout the airport process.
• Oversee third-party services while checking in customers.
• Follow safety and security procedures for safe flights.
• Support colleagues and customers during disruptions and delays.

Skills

Customer service

Calm under pressure

Teamwork

Adaptability

Self-motivation

Initiative

Job description

An airline company in Belfast is seeking a Passenger Service Agent to ensure smooth customer experiences at the airport. Responsibilities include providing outstanding customer service and managing third-party partner interactions. Candidates should be adaptable and calm under pressure. The role offers an hourly rate of £12.53 plus £3.13 for unsociable hours, along with various benefits and a fixed-term contract until November 2026.