Aftersales Co-ordinator

Sainsbury's Supermarkets Ltd; Coventry; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading UK grocery retailer is seeking an Administration Support professional at their Coventry location. The role involves enhancing and co-ordinating administration tasks, managing data systems, and responding to queries from contact centres and stores. Candidates should have experience in administration, strong data management skills, and proficiency in Excel. This position offers a range of benefits, including discounts and a supportive development environment.

Benefits

10-15% colleague discount

Pensions scheme

Performance-related bonus

Annual holiday allowance

Employee assistance programme

Qualifications

• Experience in administration based roles, including invoice approval and data management.
• Ability to define and create reports to present relevant information simply.
• Good knowledge in Excel for data analysis and report writing.

Responsibilities

• Support the Returns, Refurbishment & Aftersales Team enhancing administration tasks.
• Manage the administration of internal CAST system and Customer support site.
• Provide weekly and monthly reporting to support continuous system improvements.

Skills

Administration

Data management

Report building

PowerPoint

Excel

Job description

Coventry Store Support Centre - Ansty Park and Home, Sainsbury's Store Support Centre Draken Drive Ansty Park, Coventry West Midlands, CV7 9RD

Joining the team at Argos, you'll find yourself at the forefront of UK retail, in a brand that is loved by millions of customers across the country. Argos is a market leader in the general merchandise sector, with the third most visited retail website and a market leading same day delivery and click&collect service. Whether it's working across our amazing owned-brands of Habitat, Chad Valley and Bush, or working with the biggest global consumer brands like Apple, Lego, Xbox or Samsung, we have a breadth of opportunity to nurture your career. With roles across Buying, Merchandising, Design, Technical, or Commercial Planning or Operations, we have teams that always strive to make amazing product to delight our customers. The Argos Commercial teams work closely with many other functions across the business like Digital, Marketing, Retail and Logistics to deliver for our customers, allowing you to develop connections and learn from teams across the business. Development is important to us and you’ll have the full support of your line manager in developing and growing your skill set and aiding your career aspirations.

What I need to do

• Support the Returns, Refurbishment & Aftersales Team enhancing, driving and co-ordinating administration tasks.
• Collation of Third party data and reporting.
• Manage the administration and updating of internal CAST system and Customer facing support site to drive efficiency of third party support and repair propositions.
• Respond to queries from contact centres and stores in relation to systems, repairs and query escalations.
• Work closely with Third Party company to further enhance the systems and data included within them.
• Provide weekly, monthly and ad-hoc reporting to support continuous system improvements.
• Monitor email support requests and respond within agreed timeframes ensuring queries are actioned.

How I will succeed

• Act as the administration guardian of customer product support site and internal repair systems used by stores and Contact centres.
• Responsibility of collation of information, system updating, maintenance and query resolution.
• Continued emphasis on the improvement of process and internal relationships.
• Establish proactive relationships and data insights to support and drive participation across the business.

What I need to know

• Experience in administration based roles including invoice approval, data management and report building.
• Ability to define and create reports to present relevant information in a simplified manner.
• Good knowledge in PowerPoint, Word and Excel for data analysis, presentations and report writing.
• An awareness of change management disciplines would be advantageous.

What I need to show

• Enthusiastic, positive and proactive engagement of key stakeholders to build credible relationships whilst retaining professional integrity.
• Confidence in attending both internal and external meetings and presenting key information relating to role.
• Ability to manage key tasks to set out deadlines.
• Ability to gather insight and opinion to support good decision making.
• A desire for continuous improvement to be best in class.
• Ability to demonstrate planning and prioritisation skills.

Benefits and Inclusion

We are committed to being a truly inclusive retailer so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new — whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them:

Starting off with colleague discount, you'll be able to save 10% on your shopping online and instore at Sainsbury's, Argos, TU and Habitat, and we regularly increase the discount to 15% at points during the year. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance‑related bonus of up to 5% of salary, depending on how we perform.

Your wellbeing is important to us too. You'll receive an annual holiday allowance and you can buy up to an additional week's holiday. We also offer other benefits that will help your money go further such as season ticket loans, cycle to work scheme, health cash plans, salary advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an employee assistance programme.

Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave.

Please see www.sainsburys.jobs for a range of our benefits (note, length of service and eligibility criteria may apply).

Salary and Contract

Salary: Competitive Plus Benefits

Location: Coventry Store Support Centre - Ansty Park and Home, Coventry, CV7 9RD

Contract type: Secondment

Business area: Non Food

Closing date: 01 January 2026

Requisition ID: 400043520