Aftermarket Sales Manager

Allegiance Trucks, LLC; Liverpool; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading truck dealership group based in Liverpool seeks an Aftermarket Sales Manager to oversee service and parts sales. The role requires a strong customer service focus and leadership of an outside sales team. Candidates should have extensive experience in truck parts and service sales, along with excellent communication and analytical skills. Join a dynamic team that prioritizes customer satisfaction and teamwork, while enjoying comprehensive benefits and growth opportunities.

Benefits

Competitive starting pay

Excellent health benefits

Generous paid time off

401(k) with company match

Support for continued advancement

Qualifications

• Minimum of three to five years of experience with heavy-duty truck parts and service.
• Experience in sales, preferably in outside parts or service sales.
• Strong analytical and time management skills.

Responsibilities

• Manage and procure service and parts customer accounts.
• Lead the Outside Parts Sales Team for the assigned region.
• Achieve sales objectives and improve customer retention.

Skills

Customer service orientation

Strong communication skills

Teamwork

Sales experience

Knowledge of truck parts and service

Education

High school diploma/GED

College degree preferred

Tools

CRM tools

Job description

Join to apply for the Aftermarket Sales Manager role at Allegiance Truck Centers.

Welcome to Allegiance Trucks, where our dedication to service fuels every mile. Since our founding in March 2019, we've grown through the acquisition of 17 dealership groups and expanded to over 40 locations across ten states. Our team is dynamic and diverse, united by a commitment to prioritize customers, uplift one another, and foster a workplace where everyone thrives. As a leading truck dealership group, we proudly represent top‑tier brands such as International, Hino, Isuzu, and Ford, providing exceptional support to the Northeast’s trucking community.

Benefits

• Competitive starting pay
• Excellent health benefits including medical, dental and vision plans, a complimentary life insurance policy, and several voluntary coverage options to choose from
• Generous paid time off policy, including vacation, sick time and floating holidays
• 401(k) with company match
• Support and encouragement for continued advancement through additional training

Position Description

The Aftermarket Sales Manager is responsible for managing and procuring service and parts customer accounts. The role develops relationships with customers through meetings and ongoing communications, representing the company’s core values and strategic direction. The manager leads a dynamic aftermarket outside sales team that effectively engages customers to enhance service and parts revenue and profitability, working closely with Parts Managers, Service Managers, and other management to meet the operating objectives and action items for the Allegiance Trucks Parts business line.

HLAs – High Leverage Activities

• Lead the Outside Parts Sales Team for the assigned region at Allegiance Trucks.
• Execute consultative customer contacts designed to achieve financial sales targets.
• Improve customer retention and fixed operations coverage.
• Maintain key internal, customer, and vendor relationships.

Key Responsibilities And Performance Measures

• Work in conjunction with locations to increase fixed operations overall customer retention and profitability.
• Achieve sales objectives by working closely with locations and customers on how to grow the fixed operations business.
• Manage, monitor and train all outside sales staff to be a profitable, productive and effective sales force in the market area of responsibility.
• Supervise the sales team with tools such as Elite Extra and Sales‑I.
• Provide ongoing training for product knowledge and sales techniques.
• Foster teamwork between outside sales staff and location managers and staff to ensure overall success.
• Lead approximately ten Outside Parts and Service Sales Representatives.
• Manage approximately 750 customer accounts; each of the ten outside sales representatives maintains approximately 75 accounts.
• Drive utilization and adoption of CRM and other company tools and reports to maximize sales effectiveness.
• Develop and execute fixed operations, sales and marketing plans to achieve company objectives.
• Identify potential customers and assist them with service and parts needs.
• Develop new strategies to reach markets and new customers.
• Demonstrate good judgment and superior communication skills in working with customers to set achievable expectations and profitable deals.
• Efficiently and effectively deal with customer needs and issues as they arise; determine key issues and resolutions.
• Routinely review existing customers for expanded service and parts opportunities.
• Lead the assigned outside service and parts sales team to execute a sales strategy that fosters goal achievement and scalable success.
• Maintain current knowledge of the competitive parts and service environment within assigned markets.
• Assist in the marketing of parts and service departments to include specials, promotions, and other marketing.
• Other duties as assigned.

Compensation

The total compensation package for this position typically consists of 70% salary and 30% variable compensation based on growth.

Qualifications And Education

• A high school diploma and/or GED is required. Combination of education, training, or experience that provides the required knowledge, skills and abilities.
• College degree preferred but not required.
• Industry knowledge and experience a must.
• Minimum of three to five years of experience with heavy‑duty truck parts and service in a dealership, fleet, fleet maintenance, or similar environment.
• Three to five years of experience in sales, preferably outside parts or service sales.
• High level of knowledge of the parts and service product lines.
• Customer‑service oriented; excellent customer service capability and strong communication skills.
• Strong interpersonal skills and ability to collaborate with customers, employees, and all levels of management.
• Exceptional verbal and written communication skills.
• Ability to foster teamwork and develop a high‑performing sales team.
• Experience with CRM tools and software; comfortable inputting data into IT systems.
• Strong time management and analytical skills are necessary.
• Ability to travel to remote locations.

Physical And Environmental Conditions

This position is in a typical parts department environment as well as on the road. Mobility of walking, standing and bending is frequent. While performing the duties, the employee is frequently required to sit, talk, listen and use vision or corrected vision. The employee is occasionally required to walk; use hands and fingers to operate, handle, or feel objects, tools or controls; reach with hands and arms; and lift 50 pounds occasionally. Travel may be required.

Equal Opportunity Employer

We are a proud Equal Opportunity Employer (EOE). We do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic. Employment may be contingent upon Allegiance’s receipt of an acceptable and job‑related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.