Administrator

Manpower; Leeds; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading staffing agency is seeking a reliable and organised Administrator in Leeds to support operations in a male-supported housing service. This full-time role involves managing office tasks, maintaining records, and providing empathetic support to residents. Ideal candidates should have a background in administration, excellent communication skills, and the ability to work with vulnerable adults. Additional responsibilities include utility and account management, ensuring compliance, and liaising with external agencies.

Qualifications

• Previous experience in administrative or reception role is essential.
• Strong attention to detail and organisational skills required.
• Excellent communication skills are a must.

Responsibilities

• Manage day-to-day office administration and serve as first point of contact.
• Maintain accurate records and ensure GDPR compliance.
• Support staff communication with residents in a supportive manner.

Skills

Organisational skills

Time-management skills

Verbal communication

Written communication

Empathy

IT skills

Tools

Microsoft Office

Email systems

Job description

Job Title: Administrator / Office Administrator / Housing Administrator

Location: Leeds

Reports to: Director / Team Leader

Hours: Full-time (9:00am - 5:30pm)

Contract: Permanent

Role Overview

Brook street is seeking a reliable, organised, and compassionate Administrator / Office Administrator for our client, to support the daily operations of an all-male supported housing service.

This role is central to the smooth running of the service and requires a confident administrator who can manage office operations, maintain accurate records, liaise with external agencies, and provide a calm, professional, and empathetic point of contact for residents, staff, and visitors.

Key Responsibilities

Administrative & Office Support

• Manage day-to-day office administration, including answering telephone calls, managing emails, handling post, and reception duties.
• Act as the first point of contact, welcoming visitors, contractors, professionals, and service users in aरो respectful and professional manner.
• Prepare and serve refreshments for meetings, visitors, and residents when appropriate.
• Maintain electronic and paper filing systems, ensuring GDPR compliance and confidentiality.
• Prepare letters, reports, meeting documentation, and correspondence.
• Support staff with appointment booking, diary management, and scheduling.
• Maintain office supplies, stationery, and equipment.
• Take accurate minutes for staff meetings, management meetings, and multi‑agency meetings.

Utilities, Contracts & Account Administration

• Manage utility accounts including setup, updates, monitoring usage, bill payments and account closures.
• Set up and maintain supplier and contractor accounts, ensuring details remain current and compliant.
• Monitor contract renewals, service agreements, billing cycles and supplier documentation.
• Liaise with suppliers to resolve billing queries, disputes, or service issues.

Resident & Service Support

• Maintain accurate resident files, support plans, tenancy documentation, and incident logs.
• Assist with referrals, assessments, onboarding, and admission paperwork for new residents.
• Provide an empathetic, patient, and non‑judgemental point of contact for residents.
• Support staff communication with residents, particularly where individuals may be anxious, distressed, or in crisis.
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Compliance, Data & Systems

• Maintain accurate records across housing management systems, safeguarding logs, repairs systems, and compliance files.
• Support preparation for audits, inspections, and regulatory reviews.
• Ensure policies, procedures, and noticeboards are kept up to date.

Finance & Procurement Support

• Process invoices, purchase orders, expenses, and petty cash.
• Assist with monitoring budgets for utilities, maintenance, office costs, and resident activities.
• Liaise with finance teams and suppliers regarding payments or account discrepancies.

Communication & Coordination

• Liaise with local authorities, contractors, healthcare providers, and support agencies.
• Log, track, and follow up on repairs and maintenance requests.
• Distribute service updates, notices, and operational communications to staff and residents.

Essential Criteria

• Previous experience in an administrative, office administration, or receptionist role.
• Strong organisational, time-management, and attention-to-detail skills.
• Excellent written and verbal communication skills.
• Demonstrated empathy, patience, and emotional intelligence when working with vulnerable adults.
• Ability to maintain professional boundaries, confidentiality, and safeguarding standards.
• Confident IT skills including Microsoft Office (Word, Excel,atutako Outlook), databases, and email systems.
• Comfortable working in an all-male supported housing environment.

Desirable Criteria

• Experience in housing,Printers, supported living, social care, homelessness, or mental health services.
• Knowledge of GDPR, safeguarding, compliance, and regulatory frameworks.
• Experience taking minutes and coordinating multi‑agency or partnership meetings.
• Training in trauma‑informed practice, mental health awareness, or first aid.

Additional Information

• Enhanced DBS check may be required.
• Occasional evening or weekend work may be necessary.相信l>
• The service supports POSSIBILITY male residents; applicants of any gender are welcome.