Administrative Coordinator I, Ambulatory

Cambridge Health Alliance; Cambridge; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare provider in Cambridge is looking for an administrative support specialist. This role involves scheduling appointments, managing records, and ensuring effective communication within the department. Candidates should have a high school diploma and some office experience, preferably in healthcare. This is a full-time position with a 40-hour work week, aimed at improving patient service and departmental efficiency.

Qualifications

• High School/GED required; Associate's Degree preferred.
• 1-3 years of experience in an administrative role; healthcare experience preferred.
• Experience with office applications required.

Responsibilities

• Greet visitors and ensure communication is effective.
• Schedule appointments and coordinate department schedules.
• Register patient visits and manage billing processes.
• Maintain medical records system with accuracy.

Skills

Advanced Microsoft Office

Advanced Google Apps

Clerical Skills

Hospital Administration

Education

High School Diploma/GED

Associate's Degree

Job description

Location: CHA Cambridge Hospital
Work Days: 8:30 to 5p
Category: Clerical and Administrative Support
Department: Dept of Surgery Cambridge
Job Type: Full time
Work Shift: Day
Hours/Week: 40.00
Union Name: CH Laborers 380

DEPARTMENT DESCRIPTION

The CHA surgery team has highly skilled providers who help thousands of patients each year. We offer a wide range of surgical subspecialties, treating patients with many different needs – from foot care to eye surgery and nearly everything in between. Led by a team of fellowship-trained physicians, the surgery team sees patients at all three CHA Hospitals, with surgeries performed at either Cambridge or Everett Hospital. We work closely with the BIDMC Department of Surgery.

Summary

• Performs a wide range of administrative and support functions for department.
• Acts as the link between the health provider, the patient, and other Alliance departments, outside service agencies and consulting providers.

Responsibilities

• Greets departmental visitors to ensure accurate and timely departmental communication and the presentation of department in a positive manner to patients.
• Schedules new and follow-up appointments and coordinates schedules for departmental personnel, interns, and fellows in specialty areas.
• Schedules a variety of tests as required and routes to appropriate source with the goal of promoting appropriate medical care and follow-up.
• Registers daily patient visits and performs administrative duties necessary to ensure appropriate billing and reimbursement for services. Reviews and enters daily billing via order entry.
• Performs general clerical duties in the preparation of departmental correspondence and records.
• Monitors and orders office supplies.
• Troubleshoots all office equipment failures calls for maintenance.
• Recognizes and troubleshoots patient-related problems and passes on to appropriate personnel.
• Maintains medical record system allowing for each tracking of records on site as well as off site.
• Purges inactive medical records according to protocol.
• Composes, types, files and maintains records of correspondence, memos, reports, grants, agendas and minutes of meetings, letters, and policies as assigned in accurate, neat and timely manner.
• Efficiently schedules meetings as requested.
• Accurately notifies all parties as to the agreed upon date, time and location of meeting.
• Performs other related duties as assigned or directed.

Qualifications / Requirements

Education: High School/GED required. Associates Degree Preferred
Work experience: 1-3 years in an office/administrative role; healthcare experience preferred
Experience with computer applications such as advanced word processing, spreadsheets, databases, flowcharts and graphics preferred (Microsoft Office and Google apps).

Please note that the final offer may vary within the listed Pay Range, based on a candidate's experience, skills, qualifications, and internal equity considerations.

In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.