Account Support Manager

Pareto Facilities Management Ltd; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading facilities management company is seeking an Account Support Manager to oversee operations across multiple sites in London. The ideal candidate will have previous retail cleaning experience, strong IT and communication skills, and the ability to manage HR functions effectively. This role requires leading a team, ensuring compliance with health and safety standards, and conducting site audits. If you are detail-oriented and proactive in a fast-paced environment, apply now.

Qualifications

• Experience in soft services, preferably cleaning, and management of multiple accounts.
• Ability to lead a team and organise cover effectively.
• Strong communication skills to liaise with clients and staff.

Responsibilities

• Manage the Account Manager within the region, including HR functions.
• Ensure holiday and sickness cover is provided.
• Conduct monthly audits and maintain site documentation.
• Ensure health and safety procedures are followed on site.

Skills

Previous retail cleaning experience

Good IT skills including Microsoft Office

Health & Safety awareness

Education

IOSH qualification

Job description

We at ParetoFM are seeking an Account Support Manager for prestigious client, across 4 sites, with travel between, in the London area. main place of work half weekly hours at Regent Street Flagship store, Must have previous retail cleaning experience and be able to lead a team, organise cover and ensure stores are at brand standards.

Key duties:

• Management of Account Manager within the region including all HR functions and provide support as required;
• Ensuring holiday and sickness cover provided for smooth running of allocated contracts;
• Keeping the client up to date of any holiday or sickness absence and reassure them that the will be fulfilled as per the contract;
• Management of HR process including recruitment, leavers, payroll arbitration;
• Ensure staff on site have all necessary equipment, uniform and consumables to carry out their duties;
• Ensure planned maintenance task are scheduled as per the client mandate;
• Raising purchase orders via the Web system;
• Ensure works/consumables for invoicing are added to the monthly recharge spreadsheet for invoicing on 24th of the month;
• Carry out monthly audits on each site and provide copies of the audit to the client and provide feedback to the operatives on site;
• Ensure site folder is up to date, including RAMS, SSOW, COSHH sheets, etc;
• Carry out Health and Safety on site including delivery of toolbox talks, online training;
• Report any accidents, incidents or near misses as per the Pareto procedures;
• Help to mobilise new contracts on site including TUPE consultations with incoming teams;
• Monitoring of the [e-mail];

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Knowledge and Experience:

Vocational and Technical Skills

Essential

• IOSH as a minimum
• Awareness / knowledge of Health & Safety issues
• Good IT skills including Microsoft Office

Experience

The job holder will be required to have experience within soft services, ideally cleaning including specialist cleaning. Preferably previous management of multiple accounts.

Interpersonal Skills

When dealing with client personnel and at all levels, the job holder must use tact and diplomacy in order to get co-operation from client personnel and when dealing with visitors.

Responsibility

Human Resource Management

• The job holder is responsible for checking on the quality of their work and supervising less experienced staff when required.

Physical Resource Management

• The job holder is responsible for the care of tools, complete as appropriate, whilst in their use, whether the property belongs to the client or Pareto.
• Confidentiality is required on all matters that are attaining to Pareto and the client.
• The quality of the post holder’s work can have an indirect effect on animal care e.g. quality of work within animal enclosures.

Communication

Communication is oral / written and mostly internal with the site manager and client’s staff. Communication is generally straight forward. From time to time the job holder will liaise with contractors working inside of the client’s sites or areas of responsibility, and at times with visitors.

Liaison

The client’s image can be affected by the job holder’s dealings with visitors and the media. While in dealings with the client’s personnel at all levels, the clients costs and operational efficiency are influenced, the post holder also has a requirement to liaise with inspectors and governing bodies that may come to the clients sites or areas of responsibility.

Mental Demands

Judgement and Decision Making

Work is allocated to the job holder who, in most cases, decides how to tackle it, sometimes with the help of specifications. There is consultation within the team regarding the work plan. From time to time the job holder is requested to change work priorities. Routine decisions are made daily, based either on personal experience, own initiative or following discussions with the clients appointed contact.

Original thought and problem solving

Many tasks involve original thought. Common problems arising are usually technical in nature and are solved independently using past experience and knowledge and sometimes there is a need for design. On occasion, help will be sought from the Site Manager or Clients appointed contact regarding unusual problems.

Concentration

There is a need to be alert at all times, but a particularly high level of concentration is required when working on machinery and specific detail needs to be paid to Health & Safety guidelines.

Flexibility

Tasks cover a wide range of activities. The number of interruptions daily is very variable. These are always from internal sources, usually the Site Manager or other Pareto staff. Depending on priorities, the job holder will either respond immediately or deal with the matter at a later date. The post holder may be asked to carry out tasks outside of their general duties.