Account Handler

The Ardonagh Group; Leeds; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading insurance brokerage is seeking an experienced Insurance Account Handler in Leeds. The role involves managing a portfolio of clients and delivering exceptional service. You’ll enjoy a competitive salary, bonuses, 26 days holiday, and opportunities for career progression. The ideal candidate will have prior experience in the insurance industry and a proactive attitude. Flexible working options available.

Benefits

26 days holiday plus bank holidays

Career progression opportunities

Professional qualifications

Pension scheme

24/7 wellbeing support

Paid volunteering day

Spotlight Awards

Qualifications

• Must have experience in the insurance industry.
• Expected to demonstrate a positive, proactive attitude.
• Willingness to pursue professional qualifications, such as CII or ACII.

Responsibilities

• Build and maintain strong relationships with clients.
• Deliver excellent customer service.
• Support clients with their insurance needs.

Skills

Insurance industry experience

Positive, proactive attitude

Curiosity and willingness to learn

Confidence in communication

Collaborative spirit

Integrity and honesty

Job description

Are you experienced in the insurance industry and looking for a new challenge? We’ve got an exciting opportunity for you to become part of the UK’s largest independent insurance broker, right here in Leeds.

As an Insurance Account Handler, you’ll enjoy a Monday to Friday schedule (yes, weekends off!), a competitive salary based on your experience, and a generous bonus structure. Plus, you’ll benefit from our flexible and hybrid working options—because we know the 9–5 doesn’t suit everyone.

What You’ll Be Doing

You’ll be the go-to person for a designated portfolio of clients, building strong relationships and supporting them with their insurance needs. If you thrive on delivering excellent customer service and enjoy building rapport, this role is tailor‑made for you.

What We’re Looking For

• Insurance industry experience is a must.
• A positive, proactive attitude and a drive to deliver the best client experience.
• Curiosity and a willingness to learn—we’ll support you with qualifications like CII or ACII.
• Confidence in communication, both over the phone and face‑to‑face.
• A collaborative spirit and the resilience to adapt in a fast‑paced environment.
• Integrity and honesty—essential in our regulated industry and valued in our culture.

What You’ll Get in Return

• 26 days holiday plus bank holidays.
• Career progression opportunities across our group.
• Professional qualifications to boost your career.
• Pension scheme for your future.
• 24/7 wellbeing support.
• Paid volunteering day to give back to your community.
• Spotlight Awards to celebrate our brightest stars.

Ready to take the next step?

Apply today and one of our team members will be in touch.

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Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.

Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.

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