5-Star Concierge: Guest Experience & Heritage Tours

Rbhmanagement; Liverpool; On-site; GBP 22,000 - 28,000; Full time

Job summary

A premier hospitality group in Liverpool seeks a Concierge to enhance guest experiences at a 5-star hotel. This role requires a welcoming personality and a dedication to exceptional service, assisting guests with inquiries and providing local insights. The ideal candidate will thrive in a friendly team environment and uphold the hotel's service standards. Discover the joy of creating memorable guest interactions in a vibrant location.

Benefits

Preferential hotel rates

Discounted dining options

Extra holiday for birthdays

Pension scheme

Free meals on duty

Qualifications

• Professional and personable demeanor with excellent service skills.
• Strong knowledge of local attractions and hospitality.
• Ability to handle guest inquiries and concerns professionally.

Responsibilities

• Welcome guests and ensure a warm atmosphere.
• Assist with arriving and departing guests.
• Provide local information and recommendations.
• Maintain cleanliness and safety at the hotel entrance.

Skills

Customer service

Communication skills

City knowledge

Team spirit

Job description

A premier hospitality group in Liverpool seeks a Concierge to enhance guest experiences at a 5-star hotel. This role requires a welcoming personality and a dedication to exceptional service, assisting guests with inquiries and providing local insights. The ideal candidate will thrive in a friendly team environment and uphold the hotel's service standards. Discover the joy of creating memorable guest interactions in a vibrant location.