3rd Line Support Technician

Netmatters Ltd; Cambridge; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A growing technology firm in Cambridge is looking for a 3rd Line Technician to enhance their services. The ideal candidate should have a strong technical background, with a minimum of 5 years’ experience in supporting SME environments. This role offers flexible working arrangements and recognizes outstanding performance through various rewards. Join a team dedicated to both personal and professional growth.

Benefits

Flexible working hours

33 to 38 days holiday

Access to Perkbox

Interest-free 12-month loans

Comprehensive development plans

Free flu jabs

Qualifications

• Demonstrated experience supporting computer networks and servers.
• Experience in implementing projects for customers.
• Experience in an MSP environment logging time on tickets.

Responsibilities

• Setting up and supporting computer networks.
• Building new servers to customer specifications.
• Remote and on-site support for PCs and servers.

Skills

Excellent level of technical knowledge

Methodical problem-solving

High level of organisation

Education

5+ years experience in supporting SME

Tools

Microsoft Azure

Office 365

Firewalls and routers

DNS, DHCP

Job description

Live chat

Performance & Analytics

• Monitoring and providing statistics on how our website is used.
• Helping us improve our website by measuring any errors that occur.
• Testing the website's design and operability

Learn more about this exciting new job opportunity and apply today!

Salary Range:
£40,000 - £50,000 per annum

Hours:
40 hours per week, Monday - Friday

Weare looking for a enthusiastic 3rd Line Technician to join the team and grow alongside us as wegrow and develop our business offering.

About Our Values (How We Work)

Netmatters is dedicated to the welfare and development of allourteam members.Wewant everyone to enjoy a good work life balance and we go above and beyond to ensure this happens.Health and wellbeing are a high priority for us.

Team is at the core of our “Values ” and we strive to deliver a positive end to end experience for all including clients and suppliers.

Asan ambitious company, we arecontinuingtogrow bringing both challenges and opportunitieskeeping thingsinteresting.

Beinga conscientious company,wetake our responsibilities to the wider community very seriously. We contribute to charities and organise fun sponsored events so all team members can get involved. After years of work, we have achieved carbon neutrality and are now working to take this further.

We are proud to be an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief or marital status. The Netmatters TRUE Values approach sums up our belief that everyone has the right to be who they are, and to be that person at work.

What You Should Bring :

• Excellent level of technical knowledge.
• Methodical approach to problem-solving.
• Thorough and attentive work.
• High level of organisation.
• Working experience in:
  • Firewalls and routers
  • Servers
  • Computers
  • Networking
  • VLANS
  • Connectivity
  • Microsoft Azure
  • Office 365
• Experience in implementing projects for customers.
• Aminimum of 5 years experience in supporting SME.

Extra Skills That Would Be Great:

• A good general knowledge of IT products and services.
• Providing solutions to meet customer requirements.
• 3+ years experience working in an MSP with experience of logging time on tickets.
• Working knowledge of an RMM and multitenant tools.

Some Specifics Of The Role:

We believe in providing the best service for our clients. Your first weeks on the job may include some or all of the following:

• Setting up and supporting computer networks.
• Building new servers to customer specifications.
• Support for PCs and servers remotely and on-site (Win7/8, 2003, 2008, 2012, 2016, 2019).
• DNS, DHCP, Active Directory, Office 365.
• Azure / Cloud Application management & setup.
• Advanced knowledge of Microsoft applications such as SharePoint, InTune, and AutoPilot.

Hours: 40 hours per week

Location: Cambridge. Following a successful probation period, working from a suitable home location may be permitted one day per week providing all requirements of the companies policy are met.

All applicants must have the Right to Work in the UK.

What We Offer To You

• The opportunity to be a part of something great and thoroughly enjoyable.
• A collaborative environment that is both challenging and supportive.
• Flexible working hours dependent on role.
• 33 days holiday (including bank holidays) rising to 38 days in recognition of long service.
• The opportunity to buy and sell holiday.
• A blend of office and home working dependent on role.
• Free flu jabs to keep you healthy.
• Access to Perkbox with free phone insurance, breakdown cover, and other great deals.
• Interest-free 12-month loans to support you when there are unexpected expenses.
• Lunch and Learn Sessions – staff or guest speakers deliver learning sessions on varied topics with lunch provided by us.
• Recognition for exceptional performance through monthly Notable awards with monthly prizes awarded to the ‘Notable of Notables’.
• End of year awards ceremony where winners receive recognition and a well-earned prize including vouchers and perhaps your favourite beverage.
• Comprehensive development plans to promote personal development whatever your aspirations.
• A structured workflow to promote mental health allows you to focus on the task at hand and leave work at work when you’ve finished for the day.
• Flexible Profit share/training & development budget for all staff.
• Access to our fully equipped showers.
• Free fruit for all to help with your 5 a day.
• Free access to an amazing confidential personal life coach to promote good mental health.
• A comprehensive program of funded events so you can choose to get involved beyond your working day, football, BBQs, running, cycling, nights out and so much more.
• Real advancement opportunities for any technical or managerial aspirations you may have.
• Recognition of life events so we celebrate with you.
• Have your say through multiple feedback routes, allowing you to actively shape the Netmatters of the future.
• Open-plan offices with break-out areas including gaming setups for lunchtime competitions.
• Outside seating area.
• Parking available for all staff at all locations with electric car charging points.
• Work with an organisation committed to reducing it's environmental impact across the board and have input into how we go about this. We are currently Silver Status under the Carbon Charter and working towards Gold.

Over the last 15 years, we have grown steadily and in a controlled manner, ensuring we always stay TRUE to our values and take pride in our transparency and honesty.

Our mission: to drive exceptional business growth for our clients by combining best advice and practice with a dynamic range of technology solutions.

Are you ready to start?

Fill out the contact form below, attach your CV and our team will get
back to you.

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