2nd Line Support Engineer

Northampton Business Directory; Wolverton; On-site; GBP 30,000 - 40,000; Full time

Job summary

An established IT provider in the United Kingdom is seeking a motivated 2nd Line Support Engineer to provide support for cloud-based environments and assist clients with Microsoft 365 and Google Workspace. The ideal candidate will thrive in a dynamic setting, possess excellent troubleshooting skills, and have strong communication abilities. This role offers the chance to work with cutting-edge technologies, collaboratively assist junior staff, and make a significant impact on the company’s growth.

Qualifications

• Experience in 2nd Line Support roles.
• Hands-on expertise with Microsoft 365 including SharePoint.
• Excellent troubleshooting and problem-solving skills.

Responsibilities

• Provide 2nd Line support for cloud-based environments.
• Manage SharePoint Online sites, permissions, and integrations.
• Troubleshoot and maintain Windows and mobile devices.

Skills

2nd Line Support

Microsoft 365

Troubleshooting skills

Customer service

Adaptability to new technologies

Tools

Microsoft Teams

SharePoint

ITSM tools

Job description

About the Role

We are an established outsourced IT provider supporting a wide range of clients, including Charities, Engineering, Education, and Private Banking. As we evolve, we’re embracing cloud‑first strategies and expanding beyond Microsoft to include Google Workspace and other modern platforms. We’re looking for a 2nd Line Support Engineer who thrives on variety and is keen to work with cutting‑edge technologies. Everyone who joins us has the chance to influence the company and gain invaluable experience to accelerate their career.

Key Responsibilities

• Provide 2nd Line support for cloud‑based environments, mainly Microsoft 365/Azure and Google Workspace, and AWS.
• Manage SharePoint Online sites, permissions, and integrations.
• Support productivity tools such as Microsoft Copilot, Teams, OneDrive, and Google apps.
• Assist with migrations to cloud platforms and hybrid setups.
• Troubleshoot and maintain Windows 11 devices, Macs, Android and iOS mobile devices.
• Configure and support collaboration tools across multiple ecosystems.
• Use ITSM tools for efficient ticket handling and service delivery.
• Provide guidance on security best practices, MFA, and data protection.
• Assist junior members of staff in their roles.

Key Skills & Experience

• Experience in 2nd Line Support roles.
• Hands‑on expertise with Microsoft 365 (including SharePoint).
• Familiarity with cloud security, identity management, and collaboration platforms.
• Excellent troubleshooting and problem‑solving skills.
• Outstanding communication and customer service abilities.
• A proactive approach to learning and adapting to new technologies.

Desirable Knowledge (Training Available)

• Firewalls, Switches, VLANs and Internet routers
• Network and computer security
• Compliance: CE and ISO27001