25N/SSSP - Sales Support Executive

Randox Laboratories Limited; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A clinical diagnostics company is seeking a Sales Support Executive to join their sales team in the UK. This role focuses on handling inbound queries, processing orders, and generating sales for clinics and home testing kits. The ideal candidate will have strong communication skills, customer service experience, and a degree-level education. This full-time position offers a dynamic work environment and the opportunity to exceed sales targets.

Qualifications

• Qualified to at least degree level or previous sales or marketing experience.
• Experience in dealing with customers, such as in retail or customer support.
• Driven and self-motivated to hit and exceed targets.

Responsibilities

• Support the generation of sales for in-person clinics and home testing kits.
• Respond to customer inquiries via calls, emails, and messages promptly.
• Process customer orders from initiation to fulfilment.

Skills

Strong communication skills

Teamwork skills

Interpersonal skills

Education

Degree level qualification

Job description

Overview

Sales Support Executive – Job Ref: 25N/SSSP. Randox Health is at the forefront of clinical diagnostics with disruptive technology and innovative diagnostic solutions. We have an exciting opportunity for a Sales Support Executive to join our wider sales team, dealing mainly with inbound leads.

Location: Randox Laboratories, 55 Diamond Road, Crumlin, BT29 4QY.

Contract Offered: Full-time, Permanent.

Working Hours / Shifts: 40 hours per week, Mon to Fri from 08:40 to 17:20.

What does this role involve?

• As a Sales Support Executive within Randox Health, you will be responsible for supporting the generation of sales for our in-person clinics and home testing kits. Predominantly dealing with inbound queries, you will navigate and convert these inquiries into bookings for appropriate tests at our in-clinic locations or for at-home testing.
• Support the customer support team during peak periods.
• Dealing with inbound customer queries and converting these to clinic appointments or at-home testing kits.
• Responding to customer inquiries: address incoming calls, emails, and messages promptly, providing accurate information about products, services, and promotions.
• Order processing: handle customer orders from initiation to fulfilment, ensuring accuracy and timely delivery.
• Provide administrative and data support to the sales team, facilitating efficient sales processes.
• Serve as a primary point of contact for customer inquiries, resolving issues promptly to maintain satisfaction.
• Work closely with the wider sales team to strategise and coordinate sales efforts effectively.
• Track existing sales orders and keep CRM up to date.
• Support the customer support team when needed.

Who can apply?

Essential criteria:

• Qualified to at least degree level or previous sales or marketing experience.
• Experience in dealing with customers, such as in retail or customer support.
• Ability to build rapport with a diverse range of people.
• Strong communication and interpersonal skills.
• Teamwork skills and the ability to foster good working relationships.
• Driven and self-motivated to hit and exceed targets.

Desirable:

• Experience with inbound sales or lead generation.
• Previous sales, marketing, or administration experience.
• Experience dealing with customers via phone.
• Some understanding of a general sales cycle.

How do I apply?

Click Apply on the site of this advertisement. You will then submit your CV to Randox for review (quick and easy process). This advert may be open for as long as 30 days, although we may close the advert early if we receive sufficient applicants.