25/PHCT - Phlebotomist

Randox Laboratories Limited; Cheltenham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading diagnostic company in Cheltenham is seeking a Phlebotomist to ensure excellent customer experiences while conducting blood and urine sample collections. Candidates should have previous phlebotomy experience, a certificate of competence, and exemplary customer service skills. This full-time role offers varied working hours, requiring flexibility, including evenings and weekends.

Qualifications

• Experience with blood sample collection and customer service.
• Ability to work flexible hours, including evenings and weekends.
• Right to work in the UK without visa sponsorship.

Responsibilities

• Ensure excellent customer experience in the clinic.
• Conduct comprehensive client appointments and sample collections.
• Maintain accurate records in Patient Information Systems.

Skills

Previous phlebotomy experience

Exemplary customer service skills

High level of IT literacy

Education

Phlebotomy certificate of competence

Valid UK driving license

Tools

Microsoft packages

Job description

Phlebotomist – Cheltenham – Job Ref: 25/PHCT

Randox Health continues to be at the forefront of clinical diagnostics, dedicated to improving health worldwide with our innovative diagnostic solutions. We have an exciting new career opportunity for a Phlebotomist within our clinic in the John Lewis store in Cheltenham.

Location: Randox Health, John Lewis - 123 High St, Cheltenham GL50 1DQ.

Contract Offered: Full-time, Permanent

Working Hours / Shifts: 40 hours per week, across 5 days – 9am to 6pm, Monday to Saturday and 11am to 5pm on a Sunday.

For this position, as you may be in contact with live blood samples, you must be vaccinated against Hepatitis B or be able to get it following a successful interview stage. In line with Care Quality Commission guidelines, the successful candidate will be required to undergo an enhanced Disclosure and Barring Service check.

What does the Phlebotomist role involve?

This role is responsible for ensuring customers have an excellent experience from the moment they enter our clinic, taking blood samples from both private and corporate clients. This is a varied role that may also include the following responsibilities:

• Conduct comprehensive client appointments, including blood and urine sample collection, personal health measurements, and data entry into our Patient Information Systems (PIS).
• Demonstrate sensitive communication to ensure client understanding and consent.
• Maintain accurate records in PIS, uploading all relevant documentation.
• Represent the company professionally at offsite events and appointments.
• Engage in upselling and cross-selling at our private health clinic.
• Proactively drive sales and exceed targets.
• Complete company forms, specimen labelling, and laboratory test order forms accurately.
• Demonstrate high IT literacy in order to manage various software systems and daily tasks.

Essential criteria

• Previous phlebotomy experience
• Phlebotomy certificate of competence
• Valid UK driving license
• Flexibility with working hours, as required by the business inclusive of evenings and weekends
• Exemplary customer service skills and experience
• Ability to manage existing clientele and generate new clientele at the same time
• High level of IT literacy
• Currently have the right to work in the UK without visa sponsorship

Desirable

• Experience in a private healthcare setting
• Proficiency in the use of Microsoft packages
• Confidence and experience working at internal / external events
• Sales / Retail experience