24/7 Safety Response & Risk Ops Analyst

Open AI; City of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading AI research company in the City of London is seeking experienced Trust, Safety, and Risk Operations analysts to manage high-priority safety escalations. You will ensure compliance and timely resolution of sensitive cases while working flexible shifts in a hybrid work model. Ideal candidates will have over 5 years of experience in trust and safety roles and strong analytical skills. Join us in making AI safe and reliable for users.

Benefits

Relocation assistance

Hybrid work model

Qualifications

• 5+ years of experience in trust & safety or content moderation.
• Experience in incident response or escalations management.
• Ability to analyze trends and derive insights.

Responsibilities

• Resolve high-priority cases ensuring timely resolution.
• Manage user reports and internal escalations.
• Identify and implement process improvements.

Skills

Incident response

Analytical skills

Policy enforcement

Content moderation

Fraud prevention

Job description

A leading AI research company in the City of London is seeking experienced Trust, Safety, and Risk Operations analysts to manage high-priority safety escalations. You will ensure compliance and timely resolution of sensitive cases while working flexible shifts in a hybrid work model. Ideal candidates will have over 5 years of experience in trust and safety roles and strong analytical skills. Join us in making AI safe and reliable for users.