24/7 Hospital Switchboard Operator – Welsh Speaker

Transformationunitgm; Swansea; On-site; GBP 25,000 - 27,000; Full time

Job summary

A prominent healthcare organization in the UK is seeking a full-time Switchboard Operator to join their team in Swansea. This role involves operating a computer-based switchboard console, responding to alarms, and providing a 24/7 efficient service. Candidates must be bilingual, with excellent communication skills, and previous experience in a customer-focused environment is preferred. This position offers opportunities for professional development in a supportive work environment, accommodating various work shifts.

Qualifications

• Experience working in a fast-paced customer-focused environment.
• Experience operating a telephone switchboard is advantageous.
• Demonstrable experience in a call handling role.

Responsibilities

• Operate a computer-based switchboard console and respond to alarms.
• Provide responsive and efficient switchboard service 24/7.
• Respond to Medical Emergency calls and initiate Emergency procedures.

Skills

Good communications skills

Attention to detail

Ability to work as part of a team

Welsh speaker

Education

Educated to Vocational Level 3 or equivalent

NVQ or equivalent in Call Handling or Customer Services

Tools

Computer/Keyboard Skills

Job description

A prominent healthcare organization in the UK is seeking a full-time Switchboard Operator to join their team in Swansea. This role involves operating a computer-based switchboard console, responding to alarms, and providing a 24/7 efficient service. Candidates must be bilingual, with excellent communication skills, and previous experience in a customer-focused environment is preferred. This position offers opportunities for professional development in a supportive work environment, accommodating various work shifts.