Specialist Technical Support - Monitoring Portal (all genders)

meteocontrol GmbH; Augsburg; Hybrid; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A leading technology company in Augsburg is looking for a Customer Support Specialist to provide support for partners and distributors. This role involves assisting with cloud-based products, handling inquiries, and working with development on solutions. Candidates should have strong customer support experience and very good German and English skills. Benefits include flexible work hours, 30+ vacation days, and development opportunities.

Leistungen

30 days of vacation, increasing with loyalty

Flexible working hours and home office model

Monthly SpenditCard worth €50

Subsidy for Deutschlandticket

Employer fitness subsidy

Qualifikationen

• Extensive experience in customer support in technical or SaaS environments.
• Experience in renewable energies is advantageous.

Aufgaben

• Provide first and second level support for partners and distributors.
• Telephone and written customer support for cloud-based products.
• Answer inquiries via e-mail and ticket system.
• Record issues in the bug tracking system.
• Perform error analyses and work on solutions with the development team.

Kenntnisse

Customer support experience

Technical solution affinity

German (very good)

English (very good)

Confident IT skills

Ausbildung

Completed training in a relevant field

Jobbeschreibung

Your profile

• Completed training / studies in a relevant field
• Extensive experience in customer support in technical or SaaS environments, coupled with a strong affinity for providing exceptional, customer-oriented solutions.
• Experience in the field of renewable energies advantageous
• Very good German and English skills
• Confident IT skills

You can look forward to

6 reasons to join meteocontrol (and more):

• Working for a better future: With us, you will create a better future for us and all generations after us.
• More flexibility: We know how important a good work-life balance is. That’s why we offer flexible working hours and a home office model that adapts to your needs.
• Vacation that grows: Start with 30 days of vacation and your loyalty will be rewarded every two years with an additional day of vacation - up to 35 days for even more time off!
• Continuous learning & development: Your development is important to us - we support you in your career planning within the company with a wide range of offers.
• Money on top: In addition to your salary, you will receive a monthly SpenditCard worth €50 and a subsidy for the Deutschlandticket.
• Fitness: Train with our attractive employer subsidy at EGYM Wellpass, take part in our JobRad leasing program or power yourself up at our annual company run.
• More reasons: You can find many more reasons on our career website!

Your Contact Person

Camilla Geismar
Talent Acquisition Manager
[e-mail]

Your mission

• First and second level support for partners and distributors
• Telephone and written customer support for the commissioning and setup of our cloud-based products
• Answering inquiries by e-mail via our ticket system
• Recording unsolvable problems in the bug tracking system
• Carrying out error analyses and working out solutions in cooperation with the development department