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Job summary
An esteemed hospitality organization seeks a Reservations Supervisor to lead the reservations team in delivering exceptional guest experiences. The role involves managing daily reservations, training personnel, and ensuring customer satisfaction. The ideal candidate has at least two years of experience in a luxury hotel environment and strong leadership abilities, with a bachelor's degree in hospitality. Benefits include growth opportunities within an international brand.
Qualifications
- Minimum experience of two years in a similar role in a 5-star luxury hotel.
- Bachelor’s degree in Hospitality or equivalent.
- Strong interpersonal, problem solving abilities and leadership skills.
Responsibilities
- Oversee daily reservation operations and ensure efficient booking processes.
- Supervise and train reservations team, providing guidance and feedback.
- Handle guest inquiries, resolve booking issues, and ensure excellent customer service.
Skills
Education
Tools
Company Description
Get ready to discover Mövenpick Resort Al Marjan Island, a 5 star resort in Ras Al Khaimah built beside 300M. of soft sand beach. 418 rooms and suites offer flexible comfort with spectacular sea views from every balcony. Six specialty bars and restaurants , three outdoor pools, a wellness hub with a fully equipped gym and four treatment rooms, water sports, and a year round Kids Club make it an ideal holiday destination. Whatever your pace, in the sea or on land, enjoy an experience fueled environment.
Job Description
Reservations Supervisor
As the beginning of a remarkable guest journey, you will guide the team in delivering warm, personalized service as an Reservations Supervisor, ensuring each guest feels valued and excited for their stay.
What You Will Be Doing
- Oversee daily reservation operations and ensure efficient booking processes.
- Supervise and train reservations team, providing guidance and feedback.
- Handle guest inquiries, resolve booking issues, and ensure excellent customer service.
- Maintain and update reservation systems for accuracy and availability.
- Collaborate with front desk, sales, and marketing teams to optimize bookings.
- Assist with room rates, promotions, and special requests.
- Prepare reports on occupancy, reservations, and key metrics.
- Resolve guest complaints and booking discrepancies.
- Promote upgrades and additional services during the booking process.
- Assist the Director of Revenue in overseeing the department's performance and strategies.
Your experience and skills include:
- Minimum experience of two years in a similar role in 5-star Luxury Hotel.
- Bachelor’s degree in Hospitality or equivalent.
- Knowledge in MS Office and Opera system.
- Strong interpersonal, problem solving abilities and leadership skills
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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