Service Adviser jobs in South Africa

Job Description:

The Field Service Engineer will report to the Aftermarket Service Team Leader. This role will provide support to customers for installations, repairs, and training. The ideal candidate will be technically oriented and love to travel. Exceeding customer expectations is the primary responsibility of all personnel within the department.

Key Responsibilities

• Install, repair and train customers on CNC Cutting Machine Products.
• Test faulty equipment, apply knowledge of functional operation of electronic devices to diagnose the cause of malfunctions, and repair problems.
• Write technical reports describing malfunctions and deviations from design specifications
• Diagnose malfunctioned equipment.
• Perform preventative/corrective maintenance on customer’s machines.
• Communicate and troubleshoot with customer, programmers, engineers, technicians, and production personnel to resolve problem. Includes communications with customer’s operators and maintenance personnel.
• Make timely travel arrangements to accommodate customer’s needs.
• Other duties as assigned
  
  

Knowledge, Skills & Abilities

• Associate degree in Electronic Engineering Technology or 2-3 years related experience; or equivalent combination of education and experience. Prior experience with ESAB equipment a plus.
• Able to read, analyze and interpret general business periodicals, professional & technical journals, and governmental regulations, will be highly technical.
• Excellent written and oral communications, fluent in English
• Able to apply advanced mathematical concepts (formulas, scientific equations, graphs, schematic diagrams, etc.)
• Able to regularly lift and/or move up to 50 pounds
• Domestic travel required 100% and some international travel.