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Remote CX Specialist for Sustainable Shopping
Job summary
A leading technology platform for branded resale is seeking a Customer Experience Specialist to enhance customer interactions and ensure satisfaction. You'll be the key human connection for addressing customer inquiries, requiring empathy and strong communication skills. This role is remote, offering flexible schedules and a competitive hourly rate. Join a company committed to sustainability and a thriving circular economy.
Benefits
Qualifications
- 1+ year experience in a customer-facing role.
- Ability to work independently and in a remote team.
- Must be organized and manage time effectively in a queue-based environment.
Responsibilities
- Respond to customer inquiries via email and chat.
- Resolve support issues like order questions and returns.
- Maintain or exceed performance targets.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.