Jobs in Pasadena, United States
Lead, Customer Experience - Remote EST hours
Molina Healthcare
Operations Director - Northeast, Education
Public Consulting Group
Policy Clinical Pharmacist- REMOTE
Prime Therapeutics
Field Care Manager Behavioral Health Professional
Humana
Discover more opportunities than anywhere else. Find more jobs now
Connect with headhunters to apply for similar jobsJourneyman Computer Systems Engineer/Architect
GovCIO
AVP, Medicare Duals Optimization (REMOTE)
Molina Healthcare
Senior Analyst, Healthcare Analytics (Remote)
Molina Healthcare
FY26 US Seasonal Tax-Private Tax-Manager
Ernst & Young Oman
Manager, Healthcare Analytics - SQL/Power BI/Databricks - Remote - 2033281
Molina Healthcare
Lead, Customer Experience - Remote EST hours
Job summary
A healthcare company in Miami seeks a Customer Support Representative to provide exemplary service to members and providers. Applicants should have 5-7 years of experience in customer service, with an Associate's Degree or equivalent education. This role includes resolving issues and managing escalations effectively, ensuring high-quality support across various communication channels. Competitive hourly pay ranging from $21.16 to $38.37 is offered.
Benefits
Qualifications
- 5-7 years of experience in a relevant field.
- Experience in customer service roles preferred.
- Ability to manage escalations and provide support.
Responsibilities
- Provide stellar customer support to Molina members and providers.
- Resolve complex issues effectively and efficiently.
- Coordinate problem solving with coworkers and management.
Skills
Education
Provides customer support and stellar service to meet the needs of our Molina members and providers.
Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions.
Provides product and service information, and identifies opportunities to improve our member and provider experiences.
- Responsible for owning, handling and resolving complex issues.
- Effectively manage escalations within the department by ensuring appropriate accountability, sense of urgency, communication and follow through to closure.
- Work with coworkers, management, and other departments to help coordinate problem solving in an effective and timely manner.
- Provide technical expertise to co-workers and handles elevated escalations. Provide service support to members and/or providers using one or more contact center communication channels and across multiple states and/or products. To include, but not limited to, phone, chat, email, and off phone work supporting our lines of business.
- Provide exemplary customer service to customers including members, co-workers, vendors, providers, government agencies, business partners, and general public
- Assists agents with questions and escalated contact center communication channels and across multiple states and/or products. Recognizes trends and patterns in call types and engages leadership with suggested solutions.
- Accurately documents all contact center communication channels.
- Achieves individual performance goals as it relates to call center objectives.
- Assists with training needs of employees as needed.
- Demonstrates personal responsibility and accountability by meeting attendance and schedule adherence expectations.
- REQUIRED EDUCATION: Associate’s Degree or equivalent combination of education and experience
- REQUIRED EXPERIENCE: 5-7 years
- PREFERRED EDUCATION: Bachelor’s Degree or equivalent combination of education and experience
- PREFERRED EXPERIENCE: 7-9 years
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Pay Range: $21.16 - $38.37 / HOURLY
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.