Shift Manager

Taco Bell; Akron (OH); On-site; USD 60,000 - 80,000; Full time

Job summary

A popular fast-food restaurant in Akron, OH is seeking a Shift Lead to oversee shifts and ensure customer satisfaction. You'll lead a team, resolve issues, and support management initiatives. The ideal candidate will have restaurant experience and strong leadership skills, ready to thrive in a fast-paced environment. This role offers flexible scheduling and competitive pay, with the potential to earn $14-$22 per hour.

Benefits

Competitive pay

Free bachelor's degree and scholarship programs

Free meals

Flexible schedules

Medical benefits

401k retirement plan with 6% match

Health and wellness programs

Discounts on mortgages, vehicles, cell phones, gym memberships

Qualifications

• 1 year of restaurant/retail experience with 3 months shift lead experience preferred.
• Must be at least 18 years of age.
• Dependable transportation required.
• Physical dexterity to move up to 45 lbs.
• Strong attendance and punctuality.

Responsibilities

• Ensure customer satisfaction and execute MIC Success Routine.
• Oversee Team Members in Shift Excellence tasks.
• Resolve customer complaints efficiently.
• Provide feedback on Team Member performance.
• Assist GM in team member candidate screening.

Skills

Communication skills

Leadership

Customer satisfaction

Basic math skills

Organizational skills

Job description

About the Job

As a Shift Lead, you'll be the driving force behind our team, leading shifts with energy and passion to meet Taco Bell's high standards. You'll take charge, resolving customer concerns and ensuring every guest leaves satisfied. Your leadership will inspire others as you coach and guide your team to success. Partnering with the management team, you'll play a key role in business initiatives, helping to shape the future of our restaurant. This role is perfect for someone who thrives in a fast-paced environment and is ready to take ownership and drive results.

The Day-to-Day

• Ensure consistent customer satisfaction by executing the MIC (Manager in Charge) Success Routine and prioritizing customer needs.
• Oversee Team Members' completion of Shift Excellence tasks and maintain clean, neat appearances.
• Ensure food safety, quality, and accuracy of orders.
• Resolve customer complaints quickly, maintaining positive customer relations.
• Provide regular feedback to the GM on Team Member performance.
• Offer ongoing constructive and positive feedback to Team Members.
• Actively participate in training Team Members.
• Handle conflicts constructively and work with the GM to achieve resolution.
• Assist the GM in screening Team Member candidates.
• Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory, and managing labor.
• Oversee proper product preparation, rotation, portioning, cooking, and holding times.
• Assist the GM with facility maintenance and ensure health and safety standards are always followed.

Is this you?

• 1 year of restaurant/retail experience, with 3 months shift lead experience preferred
• Adheres to cash, security, inventory, and labor policies
• Must be at least 18 years of age
• Accessibility to dependable and reliable transportation
• Excellent communication skills, management/leadership and organizational skills.
• Physical dexterity required (the ability to move up to 45 lbs. from one area to another).
• Attendance and Punctuality a must
• Operating of cash register as needed and making change for other cashiers.
• Basic Math skills
• Maintains customer satisfaction and adheres to health and safety standards
• Promotes and champions Taco Bell's culture and values
• Provides constructive feedback to Team Members
• Executes shift duties accurately and efficiently
• Promotes equity, inclusion, and belonging
• Ensures teammates and customers enjoy a positive experience

Work-Hard, Play-Hard:

• Competitive pay
• Free bachelor's degree and scholarship programs
• Free meals
• Flexible schedules! Day, evening, and late night
• Vacation pay and additional Paid Time Off
• Medical benefits
• 401k retirement plan with 6% match
• Health and wellness programs
• Perks! Discounts on mortgages, vehicles, cell phones, gym memberships and more
• Más earth! Commitment to a sustainable future

This offer is contingent upon a satisfactory background check and proof of your work eligibility.

The range for this role is $14-$22/hour. Compensation may vary based on geographic location and experience.