Workshop Engineer

Northampton Business Directory; Wellingborough; On-site; GBP 32,000 - 35,000; Full time

Job summary

A leading supplier of automotive tools in Wellingborough is looking for a Workshop Engineer to join their Service Centre team. This hands-on role offers the opportunity for long-term career progression in a supportive environment. Key responsibilities include processing customer returns, handling repairs, and providing technical support. Ideal candidates should have technical repair experience, strong communication skills, and a proactive approach in a fast-paced environment. Competitive salary and benefits are included.

Benefits

25 days holiday + bank holidays

Healthcare benefits

Company sick pay scheme

Training and career development opportunities

Qualifications

• Experience in repairing tools or equipment is ideal.
• Strong verbal and written communication skills are essential.
• Reliable track record of attendance and dependability.

Responsibilities

• Process customer returns accurately and efficiently.
• Handle warranty and non-warranty repairs.
• Assess products and carry out technical repairs.

Skills

Technical experience in repairing tools or equipment

Strong verbal and written communication skills

Ability to prioritize and manage workload

Detail-oriented and proactive

Job description

Our client is a well-established supplier of high-quality automotive tools, workshop equipment and specialist technical products for the UK trade market. Known for their reliability, technical expertise, and excellent customer support, they operate a dedicated Service Centre that ensures the performance and longevity of their products.

Following recent relocation to Wellingborough, an exciting opportunity has arisen for a Workshop Engineer (Service Centre Technician) to join their growing Service Centre team. This is a hands‑on, technical role offering long‑term career potential in a supportive environment.

Reporting to the Service Centre Manager, the Workshop Engineer will handle customer returns, carry out product repairs, and provide technical support across a range of branded and outsourced products. The role involves assessing, repairing, refurbishing, and processing equipment to high standards, while liaising with both customers and suppliers.

Overview

• Process customer returns accurately, efficiently, and in a timely manner.
• Handle warranty and non‑warranty repairs, issuing replacements as required.
• Liaise with suppliers regarding warranty and non‑warranty returns.
• Assess products, prepare quotations, and carry out technical repairs.
• Inspect and recondition products through the internal recycling scheme.
• Collaborate with the Product Department on new product launches, including testing, quality review, spares requirements, manual proofing, and warranty processes.
• Maintain and develop processes to support efficient departmental workflow.
• Communicate with customers via phone and email regarding technical queries and quotations.
• Maintain a clean and safe working environment, adhering to Health & Safety policies and using appropriate PPE.
• Safely undertake manual handling tasks using pallet trucks and other mechanical handling equipment.

Requirements

• Technically minded, ideally with experience repairing tools or equipment.
• Candidates with technical experience from other industries will also be considered.
• Strong verbal and written communication skills.
• Reliable with a proven track record of attendance and dependability.
• Able to prioritise and manage workload effectively.
• Proactive, detail‑oriented, and comfortable in a hands‑on, fast‑paced environment.

Salary and benefits

• £32,000 - £35,000, dependent on experience
• Hours: 8:30am - 5:00pm (1‑hour lunch)
• 25 days holiday + bank holidays
• Healthcare benefits
• Company sick pay scheme
• Opportunities for training and career development
• Supportive working environment with long‑term progression potential