Workshop Controller & Service Lead

HGVTraders LTD.; Birmingham; On-site; GBP 80,000 - 100,000; Full time

Job summary

A reputable commercial vehicle company in Birmingham is seeking an experienced Workshop Controller to lead operations at the workshop. The ideal candidate will excel at coordinating workloads and ensuring a high standard of customer service. Responsibilities include managing daily operations, supporting technicians, and handling customer queries. The role requires strong technical knowledge, problem-solving skills, and the ability to work under pressure. The company offers excellent benefits including holidays, pension contributions, and employee discounts.

Benefits

30 Days Holiday including 8 Bank Holidays

Company sick pay

Pension with company contribution

Employee discounts

Mental health first aiders

Free will-writing service

Free mortgage advice service

Free eye tests

Free flu jabs

On-site parking

Cycle to work scheme

Positive workplace environment

Employee Assistance Programme

Qualifications

• Experience in a workshop foreman, controller, or senior technician role preferred.
• Full UK driving licence is desirable.

Responsibilities

• Manage daily operations of the workshop.
• Support the team to stay motivated.
• Provide clear explanations of work required.
• Keep customers updated on progress.
• Handle customer queries and complaints promptly.
• Prepare accurate job cards for technicians.
• Monitor job progress to meet customer expectations.
• Liaise with the team to schedule workload efficiently.
• Check completed work and raise issues with the Service Manager.
• Ensure key steps for achieving KPIs are taken.
• Ensure vehicles are ready for MOTs.

Skills

Technical knowledge in automotive/mechanical workshop

Diagnostic and problem-solving skills

Leadership and communication abilities

Organizational skills

Ability to manage multiple tasks

Commitment to high service standards

Job description

A reputable commercial vehicle company in Birmingham is seeking an experienced Workshop Controller to lead operations at the workshop. The ideal candidate will excel at coordinating workloads and ensuring a high standard of customer service. Responsibilities include managing daily operations, supporting technicians, and handling customer queries. The role requires strong technical knowledge, problem-solving skills, and the ability to work under pressure. The company offers excellent benefits including holidays, pension contributions, and employee discounts.