Workshop Controller

DAF Trucks UK; Bournemouth; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading commercial vehicle service provider in Bournemouth is seeking an experienced Workshop Controller to manage day-to-day operations of the workshop. The ideal candidate will ensure productivity and efficiency in workshop activities and maintain outstanding customer service. Responsibilities include task allocation to technicians and monitoring job progress. Essential qualifications include previous workshop experience and strong organizational skills. This full-time role offers competitive salary and a range of employee benefits including holiday allowances and development opportunities.

Benefits

Employee Assistance program

Free eye test with contribution towards glasses

30 days holiday including Bank Holidays

Pension Scheme

Career development pathways

Qualifications

• Experience as a Workshop Controller or Senior Technician in commercial or automotive sectors.
• Proven leadership skills in a workshop environment.
• Excellent communication skills for customer interaction.

Responsibilities

• Plan and coordinate workshop activity for maximum productivity.
• Allocate tasks to technicians based on skills.
• Monitor job progress and ensure quality standards.

Skills

Organisational skills

Leadership

Customer service abilities

IT skills

Tools

Workshop management systems

Job description

Adams Morey is seeking an experienced and highly organised Workshop Controller to join our Bournemouth site. This is a key leadership position responsible for the day‑to‑day control of workshop operations, ensuring efficiency, productivity, and outstanding customer service.

Working closely with the Service Manager, technicians, and service advisors, you will play a vital role in delivering quality repairs and maintenance while maximising workshop performance.

Salary: Dependent on experience (will be discussed at interview stage).

Hours: Monday to Friday, 7:30am to 4:30pm, i.e. 42.5 hours per week, 30 minutes lunch (unpaid).

Other duties may be required of the post holder in addition to those listed above and below, to ensure that the requirements of the business are met at all times.

Key Responsibilities:

• Plan, control, and coordinate workshop activity to ensure maximum productivity.
• Allocate work to technicians based on skills and availability.
• Monitor job progress and ensure deadlines and quality standards are met.
• Liaise with Service Advisors to provide accurate updates to customers.
• Ensure health & safety and manufacturer standards are adhered to at all times.
• Support and motivate the workshop team, addressing issues proactively.
• Contribute to achieving site KPIs and financial targets.

Ideal Candidate Profile:

• Previous experience as a Workshop Controller or Senior Technician (commercial or automotive).
• Strong organisational and leadership skills.
• Excellent communication and customer service abilities.
• Ability to work under pressure in a fast‑paced environment.
• Good IT skills and familiarity with workshop management systems.
• A full UK driving licence.

Benefits:

• Employee Assistance program
• Mental Health First Aiders within the business
• Free Flu jabs if you are ineligible through the NHS
• Free eye test plus £70 contribution towards glasses for display screen users
• Employee discounts on a range of products and services including holidays, days out and supermarket shops
• 30 days holiday including Bank Holidays rising by 1 day every 5 years capped at 33
• пев Free Independent mortgage advice service
• Pension Scheme
• Salary Sacrifice (if eligible)
• Staff Events
• Free parking
• Cycle To Work Scheme
• Career development pathways and training
• Quarterly Star Awards kaasa

Who we are:

Adams Morey is part of the Greenhous Group which holds a position as one of the leading independent commercial enterprises in the UK. With 21 sites across the UK, Greenhous are one of the largest group across the network.

Adams Morey itself was launched in 1973 and has successfully built an extensive customer base in the truck and van marketplace along the south coast. With its company headquarters in Southampton, we are the main DAF truck dealers in the area offering ಗೆ sales, parts and servicing.