Workshop Controller

BMW; High Wycombe; On-site; GBP 80,000 - 100,000; Full time

Job summary

An automotive retail group in High Wycombe is looking for a Workshop Controller to oversee service operations. The role involves ensuring quality repairs and customer satisfaction, managing resources, and coaching the service team. Ideal candidates will have experience in workshop management or as a senior Service Advisor. This position also offers enhanced holidays, maternity and paternity pay, and other competitive benefits.

Benefits

33 days of holiday including bank holidays

Industry-leading parental leave

Recognition of long service

Discounted car schemes

High street discounts

Discounted gym memberships

Cycle to work scheme

Paid community work

Business social events

Qualifications

• Experience as a Workshop Controller or senior Service Advisor.
• Strong understanding of warranty processes.
• Ability to coach and develop service team competencies.

Responsibilities

• Ensure service and repairs meet quality standards for customer satisfaction.
• Manage efficient use of materials and labor resources.
• Support improvement of workshop flow and customer journey.

Skills

Customer relationship management

Workshop flow improvement

KPI tracking

Health and Safety compliance

Coaching and training

Job description

Sytner High Wycombe is looking for a Workshop Controller.

Your role

Sytner BMW High Wycombe are currently recruiting for a Workshop Controller. This is a unique opportunity to work with the BMW/MINI brand at a very exciting time in the brand's history.

Your profile

This role would ideally suit someone already working as a Workshop Controller; however, an experienced senior Service Advisor would be considered.

The successful candidate will have to:

• Ensure service and repairs are carried out to the highest standards of quality possible to ensure customer satisfaction.
• Ensure efficient use of materials, equipment and labour resources.
• Build strong relationships with the brand and have a strong understanding of warranty processes.
• Actively coach and support the service team to develop individual competencies.
• Develop training plans for all technical personnel and play an active role with development.
• Ensure Health and Safety procedures are observed and maintained at all times.
• Ensure efficient progression of work through the workshop.
• To identify key processes and work on improving workshop flow and streamline the customer journey.
• Increase productivity by removing waste, alongside tracking KPI's and team management.

Rewards

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work
• Business social events

Company

If you’re dedicated to customer experience, have a drive to help others and share a passion for design, technology, and engineering, you could be a valuable member of a BMW Group Retailer Team.