Workplace Technology Engineer - IT & AV Support (Hybrid)

Checkout Ltd; Greater London; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading fintech company based in London seeks an Associate Engineer for its Workplace Technology team. The role involves providing technical support for both Mac and Windows devices and troubleshooting market-leading SaaS applications. Ideal candidates will have strong customer service skills, experience in supporting diverse technology environments, and a penchant for creative problem-solving. This position offers a hybrid working model that balances flexibility with collaboration in the office.

Benefits

Hybrid working model

Collaboration and connection opportunities

Career development

Qualifications

• Experience supporting both Apple OS and Windows devices.
• Ability to troubleshoot and fix laptop hardware.
• Excellent written and verbal communication skills.

Responsibilities

• Provide customer-focused technical support to local users.
• Support and troubleshoot a wide range of market-leading SaaS applications.
• Manage local inventory and IT stock levels.

Skills

Technical support for users

Troubleshooting Mac & Windows devices

Customer service mindset

Creative problem solving

Knowledge of cloud environments

Tools

Google Workspace

Slack

Atlassian products

Job description

A leading fintech company based in London seeks an Associate Engineer for its Workplace Technology team. The role involves providing technical support for both Mac and Windows devices and troubleshooting market-leading SaaS applications. Ideal candidates will have strong customer service skills, experience in supporting diverse technology environments, and a penchant for creative problem-solving. This position offers a hybrid working model that balances flexibility with collaboration in the office.