Workplace Coordinator

Carat NZ; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading marketing agency in Manchester seeks an experienced Front of House professional to ensure smooth client interactions from arrival through to departure. Responsibilities include managing client visits, maintaining meeting room presentations, and enhancing service procedures to ensure optimum experience. The ideal candidate will have a minimum of 3 years' customer service experience, strong administrative skills, and the ability to adapt to business needs while maintaining effective communication across teams.

Qualifications

• Minimum of 3 years' experience in customer service.
• Excellent administrative skills with close attention to detail.
• Experience working with visitor management and room booking systems preferred.

Responsibilities

• Support the business in ensuring a smooth client journey from arrival to departure.
• Build positive relationships with key client points of contact.
• Ensure Front of House procedures are implemented and reviewed.

Skills

Customer service

Administrative skills

Communication

Flexibility

Job description

**Key Responsibilities - Front of House services*** Working as a key part of the Workplace team, supporting the business to ensure a smooth and efficient client journey from arrival, during their visit and through to their departure.* Build positive relationships with key client points of contact* To be responsible for the presentation of dentsu Manchester Front of House, Workplace and services. Working closely with service departments to ensure they are of an excellent standard and looking for improvements in how we work.* Ensuring dentsu Front of House/Workplace procedures, policies and systems are implemented and reviewed to ensure our visitors are safe and secure whilst within our premises.* Working with dentsu members to ensure meeting rooms and Workplace are presentable and in working order at all times. The role is responsible for supporting the business in maximising the efficiency of these services in addition to supporting client activity and events.Managing client visits and meeting room bookings to minimise client conflict is an important part of this role and the success of our business. **Other service responsibilities**A minimum of 3 years' experience in customer serviceExcellent administrative skills with close attention to detail Excellent customer service skills Experience working with visitor management and room booking systems preferredAbility to adapt to cultural/business change , including embracing new technologiesAbility to communicate effectively with people across the business To work in a flexible manner in line with business requirements