Workplace Assistant

DWF; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A global legal services provider based in Manchester is seeking a Workplace and Front of House Assistant to be the first point of contact for stakeholders. This role involves providing outstanding customer service, managing meeting rooms, and handling mail. Successful candidates will demonstrate excellent communication skills and previous experience in customer service or facilities roles. The organization offers a comprehensive rewards package beyond salary, accommodating individual needs.

Benefits

Flexible benefits and well-being programs

Qualifications

• Previous experience in a Front of House, Customer Service and Workplace Facilities role.
• Highly organised and able to remain calm under pressure.
• Excellent customer service is essential.

Responsibilities

• Deliver outstanding customer service to both external and internal customers.
• Manage and process incoming and outgoing mail.
• Liaise with third-party service providers for facility maintenance.

Skills

Customer service skills

Organisational skills

Communication skills

Computer literacy

Job description

Why join us?

As a Workplace and Front of House Assistant, you will be the first point of contact for internal and external stakeholders. We pride ourselves on providing exceptional service, and we are looking for BUILDING who shares that passion and commitment.

Your role will involve greeting guests, managing meeting rooms, stock control, handling both incoming and outgoing mail, dealing with POs, basic office maintenance/facilities management and other general queries.

If you're enthusiastic, organised, and ready to be the face of our business, we want to hear from you!

This is an exciting role within an adapting work environment. It will be both challenging and rewarding and will allow you to gain and develop a broad variety of different skills.

The working hours for this role are either 7:30am - 4:30pm, 8:00am - 5:00pm, rechten to 6:00pm on a rota basis and will be fully office based.

Responsibilities

• Ownership for the delivery of outstanding customer service at all times to both external and internal customers. Providing a first‑class service with a "can do" attitude at all times.
• Develop an understanding of all mail‑room services to include the processing and distribution of emails and physical inbound/outbound mail.
• Liaise with 3rd‑party service providers to ensure hygienic cleaning/monitoring/reporting is carried out.
• Liaise with third‑party suppliers regarding both planned and reactive maintenance.
• Complete daily floor walk checks and activities as well as providing general maintenance to a high standard.
• Ensure compliance with health and safety regulations.
• Conduct regular safety checks and address any potential hazards.

What will help you succeed in this role?

Essential

• Previous experience in a Front of House, Customer Service and Workplace Facilities role.
• Be highly organised, remain calm, and perform well under pressure.
• Maintain high standards of performance by identifying and creating self‑development opportunities.
• Excellent customer service is essential.
• Communication skills, both verbal and written, are essential for this role.
• A high level of computer literacy is essential.

Desirable

• Previous experience in a corporate/office environment.

What we offer?

At DWF, we deeply appreciate the significance of offering a comprehensive rewards package that extends beyond a basic salary. Our commitment is to ensure that each member of our team not only feels valued but is also duly rewarded throughout their tenure with us. Upon joining our organisation, you will have the opportunity to select from a diverse array of benefits, allowing you to carefully tailor a package that perfectly aligns with your individual needs and those of your family. In addition to our standard benefits, we offer a wide range of flexible benefits and robust well‑being programs.

Our recruitment process upholds the highest standards of fairness and engagement. It includes comprehensive interviews and, at times, a written assessment, an assessment day, or presentation. We aim to create a positive experience for all candidates and offer any adjustments or additional support.

About us

DWF is a global legal business providing Complex, Managed and Connected Services. We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.