Workforce Planning Analyst - Remote + Stock Options

Motorway Online Ltd; Brighton; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading used car marketplace is seeking an entry-level candidate to join their Workforce Planning Team in Brighton. The role involves creating and distributing agent schedules, monitoring real-time performance, and providing data-driven insights into KPIs. Applicants should have experience in workforce planning and strong analytical skills. This full-time position offers a great work-life balance, flexibility to work from home one day a week, and various employee benefits including stock options and comprehensive health insurance.

Benefits

Work-life balance

Free snacks

Flexibility to work from home

Stock options

Health insurance

Cycle-to-work scheme

Generous parental benefits

Qualifications

• Hands-on experience in end-to-end workforce planning.
• Strong working knowledge of WFM systems.
• Experience in a fast-paced omnichannel contact centre.

Responsibilities

• Develop accurate demand forecasts and capacity plans.
• Track and monitor real-time performance of KPIs.
• Provide data-driven insights into operational performance.

Skills

Workforce planning

Real-time monitoring

Analytical tools

Managing conflicting priorities

Self-motivation

Tools

Calabrio

Google Sheets

Excel

Job description

A leading used car marketplace is seeking an entry-level candidate to join their Workforce Planning Team in Brighton. The role involves creating and distributing agent schedules, monitoring real-time performance, and providing data-driven insights into KPIs. Applicants should have experience in workforce planning and strong analytical skills. This full-time position offers a great work-life balance, flexibility to work from home one day a week, and various employee benefits including stock options and comprehensive health insurance.