Wholesale Admin Assistant

The White Company; Greater London; Hybrid; GBP 28,000 - 35,000; Full time

Job summary

A premier home and lifestyle brand based in Greater London is seeking a Wholesale Account Coordinator. In this role, you'll manage wholesale account operations, oversee purchase orders, and collaborate with various teams to optimize stock flow. The ideal candidate has retail experience, strong attention to detail, and proficiency in Microsoft Excel. Competitive salary and benefits include discounts, a bonus scheme, and options for remote work. Join a dynamic and fast-paced environment where premium products are at the forefront.

Benefits

Discount - Up to 50% discount and access to regular Sample Sales

23 days of holiday

10% discretionary bonus

Group Personal Pension scheme

Wagestream Money Management app

Structured development support

Life Assurance

Daily fruit basket

Provided tea and coffee

Option to work from home on Mondays and Fridays

Social events throughout the year

Volunteer Day

Great location close to transport links

Qualifications

• Experience in a fast-paced retail environment.
• Strong accuracy and record-keeping skills.
• Highly numerate with exceptional attention to detail.
• Proficient in Microsoft programs, especially Excel.

Responsibilities

• Manage the day-to-day running of wholesale accounts.
• Source stock for partners and manage allocation.
• Produce weekly trade packs for management.
• Conduct competitor analysis regularly.

Skills

Experience in a fast-paced retail environment

Strong accuracy and record-keeping skills

Highly numerate with exceptional attention to detail

Proficient in Microsoft programs, especially Excel

Tools

D365

Job description

Our Role

Reporting to the Wholesale Account Manager, you will play a vital role in the seamless day-to-day management of our diverse wholesale and international accounts. With a keen eye for detail and a passion for delivering exceptional service, you will oversee the allocation and fulfilment of purchase orders, ensuring budgets are met while driving sales and margin growth.

This is a dynamic role where you’ll collaborate closely with internal teams and external partners to maintain strong relationships, optimise stock flow, and support the continued success of our wholesale business. If you thrive in a fast-paced environment and love working with premium products, this is an exciting opportunity to be part of The White Company’s global journey.

What you’ll be doing

Manage the day-to-day running of our wholesale accounts:

• To be the daily point of contact for our partners, managing queries and demonstrating excellent communication

• Receive and accurately raise all purchase orders in line with our partners needs
• Liaise regularly with the warehouse team on progress of orders and any special requirements
• Maintain all wholesale allocation trackers accurately and efficiently
• Work with the merchandising and buying teams to secure stock for our partners
• Set up and manage the seasonal product information files required for key accounts
• Work with the creative, ecommerce and QA teams to collate information required
• Share product information and imagery to partners for both continuity and seasonal styles
• Knowledgeable about the range, best sellers, and key selling features of our products
• Assist with partner meetings and product selection
• Support the Wholesale Account Manager to manage and implement the critical path

Trading

• Produce weekly trade packs for management
• Suggest repeat orders and drive incremental sales

Systems

• Develop an excellent working knowledge of D365
• Complete system testing on new ways of working and give concise and accurate feedback
• Learn and use any external portals needed to help allocate/upload stock or gain sales analysis

Commercial Awareness and Building Relationships

• Undertake competitor analysis on a regular basis and feedback any relevant points
• Understand the markets the business trades in
• Build strong seasonal product knowledge and an understanding of what will work with our partners

Training and development

• Adopt a positive and proactive approach to training and development, to participate fully in all team related activities
• Take responsibility for own personal development and to foster good working relationships across the business
• Provide an excellent level of service to your customers, responding to queries and emails swiftly and effectively

What skills & experience you’ll need

• Experience in a fast-paced retail environment
• Strong accuracy and record-keeping skills
• Highly numerate with exceptional attention to detail
• Proficient in Microsoft programs, especially Excel

What will make you brilliant at this role

• Confident and personable communicator with a professional touch
• Positive, proactive, and always ready to tackle challenges
• Ability to quickly learn new systems and processes
• Highly organized and self-motivated
• Skilled at prioritizing and managing workload effectively

What we’ll offer you

At The White Company, we value our employees for always going the extra mile for every one of our customers; we reward this with great benefits and competitive salaries.

• Discount -Up to 50% discount and access to regular Sample Sales
• Holiday - 23 days
• 10% Bonus - In addition to our competitive salaries, all our employees are entitled to join a discretionary bonus scheme (based on policy eligibility
• Pension Scheme - enrolled in our Group Personal Pension schemes upon joining the business.
• Wagestream Money Management app - access to Wagestream gives you power over your pay and supports financial wellbeing
• Continued Development – We offer structured support from our own in-house Learning and Development Hub
• Life Assurance

Additional Benefits

• Fruit basket daily
• Tea and coffee provided
• Working from Home - option to work from home on Mondays and Fridays
• Social - Christmas party/social events throughout the year
• Seasonal Sample Sales
• Volunteer Day - with a charity of your choice
• Great Location - Close to transport links - over ground Shepherds Bush station /underground White City & Wood Lane stations. Westfield shopping centre with shops restaurants/bars/cinema and gyms

Our Equality Diversity and Inclusion statement of commitment

At The White Company we are committed to creating an inclusive culture that welcomes and celebrates a diversity of backgrounds and identities.

We are working together to ensure our environment is one where people can bring their authentic selves to work, where their contribution is valued, ability enhanced, and perspective appreciated. Where difference is respected, encouraged, and celebrated. Where you can feel you belong.

We are committed to an active Equality Diversity and Inclusion Policy, which starts with our recruitment and selection process.

We'd love you to join us on our journey.

Our Sustainability statement of commitment

We are committed to building a sustainable legacy that will enable a brighter future for people and our planet.’ We believe this should be reflected in everything we do