Welsh-Speaking Student Support & Recruitment Adviser

The Open University; Cardiff; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A prominent educational institution in Cardiff is seeking a Student Recruitment & Support Adviser (Welsh Speaking) to join their team. In this full-time position, you will provide essential support to current and prospective students in both Welsh and English. Key responsibilities include managing inbound and outbound communications, assisting students with enrollment, and collaborating with university staff. This role offers the opportunity for flexible working arrangements and training in a bilingual environment.

Benefits

Flexible working arrangements

Training and development opportunities

Qualifications

• Ability to communicate confidently in Welsh and English both verbally and in writing.
• Experience of answering and actioning diverse queries.
• Flexibility to adapt to changing work circumstances.

Responsibilities

• Provide information to students in Welsh or English.
• Proactively transfer calls to specialized teams.
• Capture and update student records using University systems.

Skills

Communication in Welsh

Excellent customer service

Problem-solving skills

Organizational skills

Education

NVQ level 2 or 3 in Customer Services

Tools

Microsoft Office

Customer relationship management system

Job description

A prominent educational institution in Cardiff is seeking a Student Recruitment & Support Adviser (Welsh Speaking) to join their team. In this full-time position, you will provide essential support to current and prospective students in both Welsh and English. Key responsibilities include managing inbound and outbound communications, assisting students with enrollment, and collaborating with university staff. This role offers the opportunity for flexible working arrangements and training in a bilingual environment.